Malfunctioning website, wrong information, bait and switch

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
Why does Viasat's website show me COMPLETELY WRONG information about what plans are available to me?

I researched Viasat and it seemed that I could get faster speeds and a higher data allowance than is available with my current HughesNet plan. 

Went to Viasat's website to sign up. Entered my zip code. Selected the Gold 30 plan. Went through the entire sign-up process. At the last step, the site malfunctioned and told me to call instead. This is not an auspicious start. 

I called. The CS rep said that the plan I wanted isn't available in my area. None of the 3 plans I see on the Viasat website are available in my area. Only something called Liberty plans, which from what I've read about them, I don't want. 

Even if I did want a Liberty plan, I most definitely do NOT want to do business with a company that shows me completely wrong information after I enter my zip code. Talk about bait and switch! 

I guess I'm sticking with HughesNet until something better is available in my area.

Does Viasat have any plans to fix its website, or to offer the good plans in more areas?

Photo of Sonja Monsen Ray

Sonja Monsen Ray

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  • frustrated

Posted 3 weeks ago

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Photo of Stephen Rice

Stephen Rice, Champion

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Liberty 12 is more unlimited than the unlimited plans. I once used 300 gb of data in a month on Liberty 12. Good luck doing that on an unlimited plan that has a 40 gb data limit.
Photo of Oliver

Oliver

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if your seeing 50M liberty as the top plan chances are beam is oversold 
Photo of GabeU

GabeU, Champion

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The availability of specific plans can change abruptly from one spot to the next.  It's possible that you're on the extreme fringe of what the website shows as available, but when the reps look more closely they may be able to see that what the website says is, in fact, incorrect for your particular location.  
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

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As other posters have stated, you are looking at a full beam if only Liberty is offered. Best to stick with Hughesnet I would say.