Mail fails to receive, must reboot modem multiple times a day

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  • Updated 3 years ago
Every day I have to reboot my modem because my mail client (Mail on Apple laptop) is unable to contact servers for either of my accounts (gmail, yahoo). After reboot, it will immediately receive new mail. With in 12 hours it stops again. I get little exclamation points in the client saying the servers can't be reached. This used to happen once in a while (maybe once a month) over the last year, it has now become a daily occurrence and extremely annoying one as well.
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Mike

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  • annoyed, frustrated

Posted 3 years ago

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JEP

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Can you access the Internet with your browser when this happens?  To be honest, it sounds like it could be a router problem.  Can you just try rebooting your router next time?
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Mike

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Internet works fine, although my Playstation 4 stops connecting to the internet when it's doing this. And a few apps on my computer (steam) stop as well. It's not the router because I can reboot just the router and it doesn't fix the issue, it has be the modem and router rebooted. I initially thought it was the router but I just bought a new one and the same problem has happened multiple times a day since the swap out a few days ago.
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Lake Country Satellite, Champion

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If I were a betting man I would wager you have a Cisco or Linksys router, or a low end Belkin . If this is the case it is your router casing all the problems not your modem. We use a Dlink N300 with zero problems for our clients. Otherwise disconnect from your wireless and connect directly to your laptop for 24 hours to see if the problem goes away.
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Mike

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I have a Belkin N600 and the new router is a Asus RT-N66R. I wouldn't call either of them low end, while the Belkin isn't the top of the line anymore, it was a nice router that has had zero issues with Comcast & Time Warner over the last 4 years. The Asus is one of the better routers to come out in the last two years that doesn't cost $300. Both same results. And hard line connection provides same results. My desktop PC and PS4 are hardlined all the time.
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Steve Frederick-VS1/Beam314, Champion

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I use the ASUS RT-N66U router (same as yours only sold through a different retailer) and have had no problems at all here on Exede. I have Windows 7 on my two computers, and Android on my phone.
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JEP

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Anything out of the ordinary showing up on your modem status when this issue occurs?

http://192.168.100.1/

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Mike

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I'm not overly familiar with what qualifies as good or bad on the Satellite modem but nothing is red, everything seems to be in working order.
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Cathy Guignet

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Whenever I'm on the internet I have to reboot the modem constantly not an E-mail issue does it no matter what I'm doing. I don't have a router
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J&J

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Can you supply a screenshot of you surfbeam-2 modem and Tria web views?
Go to 192.168.100.1 to see your satellite system information. 

If you can't post a picture of your modem information, please describe the following with the numbers you see:

Rx Power:
Rx SNR:
Cable resistance:
Cable Attenuation:
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Mike

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These are my numbers when it's working correctly. These are different than what they were the other day when it wasn't working. I'll update them once its stops working. I know my attenuation was well over 10 dB at the time.

Rx Power: -44.4dBm
Rx SNR: 5.3dB
Cable Reistance: 1.5Ohm
Cable Attenuation: 6.8 dB


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J&J

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Those are very good numbers.  Write them down for later use to compare while you are having any trouble.  Check them now and then to see if something changes before, during, or after trouble. 

The disconnect problem may be a power-saving feature that kicks in from lack of activity (Energy Star compliant).