MAC Address Returns "invalid device"

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  • Problem
  • Updated 3 years ago
  • In Progress
While trying to activate my home phone system, I get to the page that requires the MAC address from the exede voice adapter. When I enter the MAC address 001099xxxxxx, the system tells me this is an Invalid Device. What do I do now?
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Debbie Napier

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Posted 3 years ago

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Photo of J&J


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If you had included the brand and model of your new phone someone might find out a thing or 2 about it.
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Diana, Viasat Employee

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Hi Debbie,  Please send an email to with your account and contact information. We're her to help.  You can also call Exede Customer Service at 855-463-9333 for immediate assistance.