Low speeds versus Viasat-1 versus Viasat-2

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I am a new customer -- less than two weeks.  I am on the Liberty 25 plan and my installation is in northern Arkansas.  Supposed to get up to 12 Mbps but actual measures are much lower.

I do not seem to be getting the speed I expect.  Looking around this forum there is lots of complaints and speculation of fixes of work-arounds for slow speed.  There are further complaints about slow-down of traffic after the plan limit has been reached.

My current consumption is well below my plan limit. 

My installation sheet says that I have a SB2PLUS_V1_IDU modem
SatteliteID = ViaSAT-1
Beam number 324

None of that information is account specific but explains my installation. 

I am trying to understand the ruckus of ViaSat1 versus ViaSat2 and then there is more discussion of beam numbers and how they get crowded and a power cycle will get a different beam number. 

Can anybody explain this seeming mess to me?
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Bains9999

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Posted 3 months ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Your beam will never change unless you move. Some of the beams have more congestion than others. Usually the worst speeds are seen during prime time, evenings, when too many people are trying to stream their movies and shows.

Many users have added a third party router to get better speeds, as the combo modem/router like you have seems to experience slower speeds, and a much poorer WiFi coverage area in their homes.
(Edited)
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VeteranSatUser, Champion

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So it sounds like you didn't do a lot of research before getting Viasat?

Your beam won't ever change unless you move from Viasat-1 to Viasat-2. That will require new equipment and installer visit. And you can only move if it is available in your area and you get a plan that is on Viasat-2 (typically the higher priced plans).
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Bob Lexus

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If he is a new sub, the only bird available is the one he got.
The 'system' determines who gets what based on zipcode.

Also, "Viasat-2 (typically the higher priced plans)" is not a universal answer.
In many regions the plans are same terms and same price for both birds - only difference is the footprint of each. 
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lyle1968

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I've been with exede/viasat since 2012 and never had problems. My speeds were always between 15 and 50 mbps. Great for streaming. Problems started after receiving this email in early January.

From time to time, Viasat makes updates to policies that impact our customers' service. We recently updated our Network Management Policy and the terms of service for your Freedom 150 GB - Boost 25 + WiFi service plan and we want to explain what these mean to you.

Network Management Policy

Bandwith Usage Policy

What do the updated policies mean for you?

Your current service plan (Freedom 150 GB - Boost 25 + WiFi) offers download speeds up to 25 Mbps. This update clarifies that this is the median speed you should expect, when measured across all 24 hours in a day for these service plans. This means you should expect that half the time you see speeds that are faster than 25 Mbps, and half the time speeds that are slower than 25 Mbps.The monthly price on your current service plan will not change.Speeds during busy periods (typically in evening hours of each day) may be well below 25 Mbps, regardless of how much data you use. Your service plan does not have a strict data allowance. When you use more than 150 GB in your monthly billing period, your service speeds will be slower than what you experienced when using less than 150 GB.

What are your options?

Do nothing: You can continue receiving the service as described above and you don’t need to do anything.Change your service plan: If you would like to switch to a new monthly service plan, you may do so at any time. We don’t charge any fees to switch your service plan and we will not require a new two-year minimum service term to change plans. Simply login to your account athttps://account.viasat.com and select the plan you wish to switch to. When you switch, your new plan may have different terms of service than the plan you are currently on. Please read the plan details closely before you make your choice.

Sincerely,

Viasat Internet

The difference between the old agreement and this one is the median (average) speed in 24 hours.

Now in the evening I'm lucky to get over 1mbps and this is because of so many people using data at the same time, that is a bunch of BS.
I've done my speed tests around 4:30pm and I get between 45 and 50 mbps. Then I do it again around 5:00pm and it's less than 1mbps.
The $1308.00 this company gets from me a year is over.

NET NEUTRALITY NOW!!!!
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GabeU, Champion

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lyle1968,

Do you plan on spamming this on more threads?
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

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Bob. I was referring to the Gold and Platinum 50Mbps and 100Mbps. Those are exclusive to Viasat-2.

But you are correct. A Gold plan can cost the same, but offer less than Viasat-2 if you are limited to Viasat-1. Another BIG problem I have is variable pricing (there has to he some sort of economic discrimination lawsuit in there sonewhere...hahaha). You charge me this, but my neighbor that, and you don't deliver the same level of service????
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Bains9999

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I do not understand GabeU reply.  Either he is off course, not abiding by the rules of this forum or I do not understand what he is getting at. 

My question was legitimate and folks have answered and then out of the blue comes this comment from GabeU. 

If he has some actual value to contribute to this thread, then offer it and not snide comments.
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Casual Observer

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Bains9999,

He was responding to lyle1968's post immediately above his reply, not you. lyle1968 saw fit to post that same response on three different conversations (it's that type of spamming that is against the rules). None of it is applicable to you experience on a Liberty plan. t only applies to Freedom Plans (no longer available) and Unlimited Plans acquired before 2/13/2018. As a new customer that new policy wouldn't affect you whether on Viasat-1 or Viasat-2. It's one of the weaknesses of this forum format - it's sometimes difficult to know who's responding to whom and frequently results in a hockey fight breaking out. When in doubt, use a salutation ;)   
(Edited)
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GabeU, Champion

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Sorry, Bains9999.  I edited the post to include lyle1968's name in order to avoid any further confusion.  

I often make the mistake of assuming that everyone is on a computer, like me, and can see the staggered style of the forum on such devices.  I know that, with some devices, that staggering is gone, so it can make it more difficult to decipher to just whom a reply is intended.  
(Edited)
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Michael McDowell

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Sometimes...I try to follow GetSatisfaction posts just by reading the email notifications I receive if following a thread.  Sometimes THAT can lead to confusion!
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VeteranSatUser, Champion

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I miss the old forum....