low on memory

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Went to modem page and in client side proxy in red letters, low on memory, is there. What does that mean? Surfbeam 2 modem.
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Mark

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Posted 2 years ago

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Old Labs (VS1-329-L12FZ)

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Exede uses its own proprietary client-server technology for web acceleration (preciously it was called Accelenet but has evolved); the client side is embedded in the modem's firmware while the server side is located at your assigned core node (or whatever it's now being called these days - it's an additional hop after/before your gateway for outbound/inbound traffic).

The statistics under the client side proxy section apply to the "health" of that technology (there used to be even more in the way of statistics displayed - e.g packet loss statistics(

I've seen low on memory in the past and tracked it down to a specific runaway web page that was sporadically causing it in my case - the observable symptom was everything being slow/unresponsive.

Rebooting the modem (power off, wait 30 seconds, power back on) would return things to normal for me.
(Edited)
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zanne

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Anyone else still having this problem? I was away for a couple weeks and came back and started having this issue. It keeps happening every few minutes and the internet is completely useless during that time. My modem is currently in a spot that I can't reach to be able to reboot it. Additionally, my speeds are incredibly slow and I'm nowhere near my data limit.
Is there any way to prevent this?
Also, sometimes the Modem status page is just all gray with no information even though the main modem page says everything is fine. It will stay this way for 30 minutes or more sometimes and it doesn't matter if my internet is working or not-- it is just not working properly.
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david, Champion

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This is not a smart a$$ answer, reboot you modem. Not being able to reboot it is not workable. You HAVE to be able to power cycle it one way or another. Can you flip the circuit breaker for where ever the modem is at? 
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Old Labs (VS1-329-L12FZ)

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With regard to the modem status page not displaying correctly, sounds like you're using Firefox which has been buggy (java script errors) since version 56 and they jumped the shark with version 57 - I've abandoned Firefox in favor of Sparrow.

But am looking forward to the Sparrow tweak that allows better control of HTML video preload behavior if DavidBrowserGuy happens to be listening ;)
(Edited)
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zanne

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David, you were right. I had to climb over boxes (doing some cleaning out and moving stuff around currently) and was able to unplug the modem and router and then reboot them both. It still did it a couple of times after but not for long. I really wish we could remotely reboot the modem without having to go online.

Old labs, I'm late in responding because it seems to have sorted out now. I was using Firefox, but I also used Google Chrome to see if it was just that browser and it did the same thing in Chrome.
For some things for me, Firefox works better and it blocks ads from auto-loading better than Chrome does. So I use both at the same time for different things.
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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The Sparrow browser, available free from Viasat, works much faster than Chrome and Firefox, and does a wonderful job of blocking those ads.
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Old Labs (VS1-329-L12FZ)

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Old labs, I'm late in responding because it seems to have sorted out now.

Whew, that's a relief! We were thinking you might not have a sense of humor ;)
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zanne

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LOL. Naw, I just forgot about the conversation because I was busy on home repair and plumbing forums.
My family and I have very irreverent senses of humor.
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Michael McDowell

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As for resetting the Modem, find the breaker box and kill that circuit for 30 seconds. Of course, that also resets any thing else also on that circuit!
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zanne

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Yeah, breaker flip was not an ideal situation, but I finally managed to get over to the modem.
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Jim16

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Did you have any problem moving the body out of the way?
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zanne

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Like you think there's only one? LOL. Just stepped over them. :P
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Jim16

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HA! Thanks Zanne.
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zanne

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Just in case the FBI is watching, the dead bodies thing is a joke. Unless you count the bodies of mice and rats my cats caught. :P
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Jim16

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If you can, text RBT to 20715 and they will reboot your modem in a few seconds.  Works great.  ( You will probably have to set up an account first, maybe someone can give that info, I have forgotten )
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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To set up an account, test JOIN to 20715, then follow the prompts.
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johnny c

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The best solution, text, and get it rebooted, a good option, never tried it myself, but a good feature provided by Viasat.

A possible contributing factor, not actually knowing why you can't manually reboot, if the placement of the Modem is not accessible, is it in a place where it is ventilated? All of our devices generate heat and it shouldn't be placed in an area where there is no circulation, this could be an issue, overheating.

I use Fire Fox, Edge, and Explorer, all show the Modem data without issue.
(Edited)
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Jim16

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Also if she is using the wifi modem, the wifi may be an issue.  Maybe moving the modem is all that is needed.
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Stephen Rice, Champion

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I'm not a very smart man, but how is turning off a circuit breaker going to make any difference if you unplug the modem from the power outlet?
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Michael McDowell

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Turning off the breaker is an option when you can't access the modem physically to unplug it.
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Stephen Rice, Champion

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Makes sense. I told you I'm not a very smart man. This does lead to another question though. How did the installer install the modem if he wasn't able to access the power outlet?
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Jim16

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Poor Trash:  it's always helpful to read the posts from the beginning.  :)
(Edited)
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Old Labs (VS1-329-L12FZ)

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The installer had longer arms.
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Michael McDowell

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Maybe it is in a closet somewhere that has had a ton of stuff piled into it or in front of the door since the system was installed!
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Jim16

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She killed her husband and stuffed him in the closet with the modem...could be....
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Stephen Rice, Champion

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If that's the case, they need to take some stuff out of the closet.
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Stephen Rice, Champion

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Another solution, would be to just quit paying the electric bill. Eventually the power company will send a technician out to turn the electricity off. Once this is done, pay the electric bill and a technician will be sent out to turn the power back on. This will have the same effect as unplugging the modem and plugging it back in.
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Old Labs (VS1-329-L12FZ)

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Yep no need to save all those old Popeye's  boxes... oops sorry wrong thread!
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Michael McDowell

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Not the best place too put a body...what with the heat from the modem and all!
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Stephen Rice, Champion

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Here is another question. If the original poster has to return his modem, will he have to become a cord cutter?
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Jim16

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I think we have pretty much helped this customer solve her problem.  
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Old Labs (VS1-329-L12FZ)

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Except for disposing of the body, I agree.
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Stephen Rice, Champion

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I thought Mark was a guy's name. This gender identification thing sure does confuse me these days.
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Old Labs (VS1-329-L12FZ)

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I thought we were talking to zanne and am making no assumptions.
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Jim16

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Zanne has the modem that is stuffed behind the body.  Zanne is a women's name, or I didn't pay attention to the posters name, maybe.
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Michael McDowell

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OK, now I'm getting confused!
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Stephen Rice, Champion

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When I was a kid, I sometimes worked the drive-through at Wendy's. They taught me to never say ma'am or sir when taking orders over the loudspeaker. The reason was, you could never really be 100% sure of a person's gender by the way they talked. Of course, it was perfectly okay for me to have manners and say yes sir and no sir to the people that were inside the store.
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Stephen Rice, Champion

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Jim is the one that is confused. In an earlier post, Jim said that we pretty much help the original poster. The original poster was Mark and not Zanne.
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Jim16

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"OK, now I'm getting confused!"

How do you think Zanne feels?!
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Old Labs (VS1-329-L12FZ)

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Mark got his answer two months ago, is his modem still low on memory and why has he not been able to dispose of the body in two months time?
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Stephen Rice, Champion

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Zanne might not even be a western name. Could be any gender for all we know.
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Jim16

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Now I'M confused.
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Jim16

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Zanne Gray was a female novel writer.
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Old Labs (VS1-329-L12FZ)

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I suggest an email to viasatlistens, let them sort it out.
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Stephen Rice, Champion

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Zanne can also be a male name.

https://www.babycenter.com/baby-names...

I agree with Old Labs. Send an email to Viasatlistens@viasat.com

They can solve this gender issue far better than any of us.
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Jim16

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I don't think they could do any better than the excellent advice that has been given here. They can't endorse moving a dead body that is not a proprietary Viasat body.
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Stephen Rice, Champion

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What if Zanne purchases Easy Care?
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Old Labs (VS1-329-L12FZ)

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But it may be the installer.
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Jim16

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The dead body must be there for 90 days or a service charge will be allied.
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Michael McDowell

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Maybe Viasat would send him a shipping box to return it!
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Stephen Rice, Champion

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Take my advice and save the UPS tracking receipt.
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Jim16

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A 3' x 6' return box.
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Old Labs (VS1-329-L12FZ)

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Well, at least I'm glad we've solved the reason for all of the complaints against that installer for missed appointments and no call backs.
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Stephen Rice, Champion

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This has got to be the most helpful thread on this forum. I can't wait to see what the Viasat employees have to say tomorrow morning.
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Jim16

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It's so rewarding to help people.
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Jim16

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It looks like we are all goofing off on this Sunday morning.  It's overcast and sprinkling here.
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Michael McDowell

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Welp, this has been fun but gotta get busy now!  See ya around.
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Jim16

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Have fun!  Cinnamon rolls are in the oven and the wife just got home.
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Stephen Rice, Champion

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Be safe.
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Old Labs (VS1-329-L12FZ)

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After what happened to that installer, you can count on it.
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JEP

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Well, it has bit me the last few days.  Need to figure out what is going on.  Very slow response times on Internet.

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Old Labs (VS1-329-L12FZ)

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JEP long time no see...

Only way I've ever been able to get rid of it is with a modem reboot and mine was an unruly web page and a runaway java script. But by any chance have you seen the latest modem firmware update yet - I haven't on 329.   
(Edited)
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JEP

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The reboot worked, but will keep an eye on things.  I was concerned that it was the ViaSat browser that was overloading the modem.

Yeah, I grew weary of addressing the same "Exede stole my data".  LOL.  
And with the 50 GB cap, I have no worries myself.  Running about 3 Mbps during prime-time, but I can live with that.

Haven't been following the firmware updates.  I'm at UT_3.7.3.10.9, but I have no idea how new that is.

Running over 12 years without a maintenance call, except for the transition from WildBlue to Exede.
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Old Labs (VS1-329-L12FZ)

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Yep not much has changed since you've been absent obviously - the focus has simply shifted with the introduction of "unlimited" to the vocabulary.
(Edited)
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zanne

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Re Texting suggestions: I can't text from inside the house and sometimes texts don't go through from outside the house-- I barely get cell signal out here.

Johnny c, the modem is well ventilated, but at the time I posted the room was being reorganized and there were boxes and furniture in the way so I couldn't currently get over to the modem.

Jim, I have the modem connected via coaxial cable that wraps all the way around from the back of the house, halfway around the front, and in to a wall at the corner of the room and has a short run inside. So, the modem can't move very far from where it is now.

Old Labs, funny you should mention Popeyes. I'm incredibly allergic to their food for some reason. Whatever spices they use are so strong that start getting a reaction just being inside their building.

Michael, I'm out in the woods, no need to store bodies in the house. LOL. Also, my truck has a trunk in the pickup bed for transporting. It can hold up to 250lbs.

Back when I was in middle school, some ninny started a rumor that I was a vampire and that dead bodies were found in the woods near my home. LOL. Only dead bodies I know of were shot by the same guy who claimed it was an accident both times. Yeah, he just accidentally mistook the guy who was having an affair with his wife for a deer and then didn't go to recover the body and just left. Oh, and 2nd time he just tripped and his gun went off and just happened to shoot the woman he was out in the Wildlife Management Area with (a no hunting zone). Yup.

This thread digressed in a delightfully humorous manner.

The "unlimited" plans (150gb limit and then throttled) look interesting. I wonder how similar it is to the Freedom plan. It looks like the 2nd tier plan is about what I have with Freedom, but I would not risk losing my plan if I went over the limit and the price would be about what I'm paying now. Thus far it has been unavailable to me though.

If they make it available and it doesn't require a change in the dish or pointing, I think I would go with one of those plans.

Speaking of plans, back to planning the subfloor / substrate staggering over joists & plumbing layout...
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zanne

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I jinxed myself being all happy that I was able to get to the modem. Yesterday I fell down the stairs at the post office while carrying a large pile of packages(so I couldn't see in front of me) and twisted both of my ankles. So, I'm going to have to stay off my feet for a bit. LOL. I'm hoping I won't have to reboot the modem anytime soon.
I really wish that they would add a "reboot" option to the modem's stats page. I started getting the "low on memory" thing again.
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Steve Frederick-VS1/Beam314, Champion

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zanne, sorry to hear of your fall. If you are able to get enough cell signal to send texts, you can always reboot your modem through the text option. If you haven't set that up yet, just text JOIN to 20715 and follow the prompts. Once you join, you an just text RBT to 20175 and your modem will reboot remotely. 
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Jim16

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Sorry to hear that Zane.  Hope things don't get worse. Is there room for one more body in that closet? :)
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DavidBrowserGuy, Browser Expert

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Hi Zanne, Really sorry to hear about your fall.  That stinks.  If you send an email to vwasupport@viasat.com, I will ask one of our engineers to take a look at your modem.  We would like to better understand the issue that you are seeing.  Please be sure to include the phone number associated with your account so that we can lookup your modem information.  Thanks!
(Edited)
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zanne

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Thanks guys. I sprained both ankles-- but at least this time I didn't dislocate and break one-- I did that several years ago on the left ankle. Right ankle is the one that took the worst hit this time (it twisted so that I sort of landed on the top of it on the step and scraped a few layers of skin off the top of my foot), but nothing seems to be broken.

Steve, I can't send or receive texts in the house, otherwise I would do that.

Jim, they can be made to fit. :P

David, I e-mailed about another issue, but I will see about this one as well. It seems to clear up when the modem is rebooted. It tends to happen after multiple days of being connected without rebooting. At least I don't have to remove the coaxial cables and static discharge the modem though. Had to do that every day with Hughesnet's modem. So glad have gotten away from them.
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Old Labs (VS1-329-L12FZ)

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Appears zanne finally did receive the box to return that installer:

http://www.foxnews.com/lifestyle/2018/03/26/amazon-shopper-shocked-over-massive-box-used-to-mail-sma...

Hopefully, zanne is reimbursed quickly for that failure to return him ;) 
(Edited)
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DavidBrowserGuy, Browser Expert

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Mark - I see that you posted this 3 months ago, but I only just noticed this thread.  If you frequently see a modem low memory issue, we would like to request your assistance in troubleshooting it.

First, send an email to vwasupport@viasat.com and to browser@viasat.com and we will configure your modem to automatically send us the diagnostics after you generate a Debug Report using the steps below:

»        Browse to http://192.168.100.1/?page=config

»        Click Increase Debug level

»        Optionally enter a description and then click Generate Debug Report

»        Then send an email to vwasupport@viasat.com to let us know that you created a debug report (aka blackbox) and be sure to include your modem MAC address.

Please wait several minutes before rebooting to allow time for the diagnostics to be sent to a collection server.

Thanks in advance for any assistance you can provide.
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Michael McDowell

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per Jim16, from above post, If you can, text RBT to 20715 and they will reboot your modem in a few seconds.  Works great.  ( You will probably have to set up an account first, maybe someone can give that info, I have forgotten )
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Steve Frederick-VS1/Beam314, Champion

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If you haven't set it up yet, just text JOIN to 20715 and follow the prompts.