low on memory

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  • Updated 8 months ago
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Went to modem page and in client side proxy in red letters, low on memory, is there. What does that mean? Surfbeam 2 modem.
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Mark

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Posted 1 year ago

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Old Labs (VS1-329-L12FZ)

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Exede uses its own proprietary client-server technology for web acceleration (preciously it was called Accelenet but has evolved); the client side is embedded in the modem's firmware while the server side is located at your assigned core node (or whatever it's now being called these days - it's an additional hop after/before your gateway for outbound/inbound traffic).

The statistics under the client side proxy section apply to the "health" of that technology (there used to be even more in the way of statistics displayed - e.g packet loss statistics(

I've seen low on memory in the past and tracked it down to a specific runaway web page that was sporadically causing it in my case - the observable symptom was everything being slow/unresponsive.

Rebooting the modem (power off, wait 30 seconds, power back on) would return things to normal for me.
(Edited)
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zanne

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Anyone else still having this problem? I was away for a couple weeks and came back and started having this issue. It keeps happening every few minutes and the internet is completely useless during that time. My modem is currently in a spot that I can't reach to be able to reboot it. Additionally, my speeds are incredibly slow and I'm nowhere near my data limit.
Is there any way to prevent this?
Also, sometimes the Modem status page is just all gray with no information even though the main modem page says everything is fine. It will stay this way for 30 minutes or more sometimes and it doesn't matter if my internet is working or not-- it is just not working properly.
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Old Labs (VS1-329-L12FZ)

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With regard to the modem status page not displaying correctly, sounds like you're using Firefox which has been buggy (java script errors) since version 56 and they jumped the shark with version 57 - I've abandoned Firefox in favor of Sparrow.

But am looking forward to the Sparrow tweak that allows better control of HTML video preload behavior if DavidBrowserGuy happens to be listening ;)
(Edited)
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zanne

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David, you were right. I had to climb over boxes (doing some cleaning out and moving stuff around currently) and was able to unplug the modem and router and then reboot them both. It still did it a couple of times after but not for long. I really wish we could remotely reboot the modem without having to go online.

Old labs, I'm late in responding because it seems to have sorted out now. I was using Firefox, but I also used Google Chrome to see if it was just that browser and it did the same thing in Chrome.
For some things for me, Firefox works better and it blocks ads from auto-loading better than Chrome does. So I use both at the same time for different things.
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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The Sparrow browser, available free from Viasat, works much faster than Chrome and Firefox, and does a wonderful job of blocking those ads.
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Old Labs (VS1-329-L12FZ)

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Old labs, I'm late in responding because it seems to have sorted out now.

Whew, that's a relief! We were thinking you might not have a sense of humor ;)
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zanne

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LOL. Naw, I just forgot about the conversation because I was busy on home repair and plumbing forums.
My family and I have very irreverent senses of humor.
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Michael McDowell

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As for resetting the Modem, find the breaker box and kill that circuit for 30 seconds. Of course, that also resets any thing else also on that circuit!
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zanne

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Yeah, breaker flip was not an ideal situation, but I finally managed to get over to the modem.
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Jim16

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Did you have any problem moving the body out of the way?
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zanne

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Like you think there's only one? LOL. Just stepped over them. :P
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Jim16

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HA! Thanks Zanne.
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zanne

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Just in case the FBI is watching, the dead bodies thing is a joke. Unless you count the bodies of mice and rats my cats caught. :P
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Jim16

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If you can, text RBT to 20715 and they will reboot your modem in a few seconds.  Works great.  ( You will probably have to set up an account first, maybe someone can give that info, I have forgotten )
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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zanne, sorry to hear of your fall. If you are able to get enough cell signal to send texts, you can always reboot your modem through the text option. If you haven't set that up yet, just text JOIN to 20715 and follow the prompts. Once you join, you an just text RBT to 20175 and your modem will reboot remotely. 
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Jim16

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Sorry to hear that Zane.  Hope things don't get worse. Is there room for one more body in that closet? :)
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DavidBrowserGuy, Browser Expert

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Hi Zanne, Really sorry to hear about your fall.  That stinks.  If you send an email to vwasupport@viasat.com, I will ask one of our engineers to take a look at your modem.  We would like to better understand the issue that you are seeing.  Please be sure to include the phone number associated with your account so that we can lookup your modem information.  Thanks!
(Edited)
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zanne

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Thanks guys. I sprained both ankles-- but at least this time I didn't dislocate and break one-- I did that several years ago on the left ankle. Right ankle is the one that took the worst hit this time (it twisted so that I sort of landed on the top of it on the step and scraped a few layers of skin off the top of my foot), but nothing seems to be broken.

Steve, I can't send or receive texts in the house, otherwise I would do that.

Jim, they can be made to fit. :P

David, I e-mailed about another issue, but I will see about this one as well. It seems to clear up when the modem is rebooted. It tends to happen after multiple days of being connected without rebooting. At least I don't have to remove the coaxial cables and static discharge the modem though. Had to do that every day with Hughesnet's modem. So glad have gotten away from them.
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Old Labs (VS1-329-L12FZ)

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Appears zanne finally did receive the box to return that installer:

http://www.foxnews.com/lifestyle/2018/03/26/amazon-shopper-shocked-over-massive-box-used-to-mail-sma...

Hopefully, zanne is reimbursed quickly for that failure to return him ;) 
(Edited)
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DavidBrowserGuy, Browser Expert

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Mark - I see that you posted this 3 months ago, but I only just noticed this thread.  If you frequently see a modem low memory issue, we would like to request your assistance in troubleshooting it.

First, send an email to vwasupport@viasat.com and to browser@viasat.com and we will configure your modem to automatically send us the diagnostics after you generate a Debug Report using the steps below:

»        Browse to http://192.168.100.1/?page=config

»        Click Increase Debug level

»        Optionally enter a description and then click Generate Debug Report

»        Then send an email to vwasupport@viasat.com to let us know that you created a debug report (aka blackbox) and be sure to include your modem MAC address.

Please wait several minutes before rebooting to allow time for the diagnostics to be sent to a collection server.

Thanks in advance for any assistance you can provide.
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Michael McDowell

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per Jim16, from above post, If you can, text RBT to 20715 and they will reboot your modem in a few seconds.  Works great.  ( You will probably have to set up an account first, maybe someone can give that info, I have forgotten )
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Steve Frederick-VS1/Beam314, Champion

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If you haven't set it up yet, just text JOIN to 20715 and follow the prompts.