Low DL Speeds

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I have been a long-term VS1 customer. It worked OK. Switched to VS2 and now I'm under 2 MB at all times except if I get up at 4 AM to 6 AM  then I can get (hold on!) 3.5 MB down.  WTF?  Why are they signing up MORE people when they can't handle the people they have?  I asked NRTC tech (will follow up with their legal dept this week) and he said another month - or longer of this because of "congestion." 
If your rural electric coop says to move over to ViaSat2 and you can get the unlimited plan and 12 MB download speeds...tell 'em to get lost.  Ain't happening here and it's been two weeks of lousy crap so far.  Saw 8 MB for a few moments 2 weeks back then gone!  Poof!

Just so we're clear, I buy the VS2 service from an electric coop which resells thought NRTC (national rural telecommunications corp) which (I presume) is a ViaSat2 reseller.  
I used to be a serious IT/VP level guy in a Gold Partner - and this is laughable.  Don't these people have any idea what an SLA (service level agreement) is?   Have never seen 12 MB d/l speed here.

Please:  Google "Speed Test" and post your results. 4:17 PM Central on a Saturday and you know what I'm getting?  (I mean after six hours of tech on second call out, replaced dish, new transmitter unit, ran new cable, second modem, all other devices off, tried two different PC 's and a phone...oh,  and $75 bucks I kicked in out of my own pocket for the poor service rep?"  

0.88  Mbps download  0.53 UP on a clear day, perfectly pointed dish beam 512.

This is back to dial-up speeds.  Thank God we have two HDSL's we can bridge for backup.  Just sayin...

Please take a minute and post your speeds.

Finally (because I don't take "No" very well) the NRTC got the straight dope. We had gotten the "low signal" story all day and even after all the gear changes...until the VS NOC finally admitted  "VS2 has load balancing issues..."  WTF?  

If they get it fixed - great, I will have hope and remain patient.  If your speeds suck, maybe the NRTC can have a come to Jesus with folks about where the line is in law between where new tech stretching the truth and consumer fraud is these days..

Thanks for you time - now what is your speed? 

George in East Texas

Photo of George Ure

George Ure

  • 21 Posts
  • 4 Reply Likes
  • Victimized

Posted 2 years ago

  • 1
Photo of Stephen Rice

Stephen Rice, Champion

  • 2992 Posts
  • 1608 Reply Likes
I am a happy customer and won't be joining your class action lawsuit.
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
Chances are your streaming speeds are throttled, if you are VS2 unlimited.  But you had to have known that, right?
Photo of George Ure

George Ure

  • 21 Posts
  • 4 Reply Likes
Not streaming - do data intensive work - no disclosures about VS2 throttling to essentially zero...where did you find that?
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3268 Posts
  • 2105 Reply Likes
Very happy customer for 10 years, over 6 with Viasat. 12 Mbps Freedom plan, speeds vary from 8 Mbps to 17 Mbps.

Definitely not joining in on your frivolous lawsuit game.

BTW, the contract you agreed to already states that you agree to go through arbitration, not to sue Viasat.

Not to sure what rights you have with NRTC, since they are a wholesale entity of Viasat and not a legal part of Viasat.
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
George, tell us what plan you are on, what speeds you are getting, morning, afternoon and night. VS2 should not be oversold. Did you use all of your priority data? Give us something besides rants.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
While VS2 may not be oversold, it was implied that they were taking some additional steps in beefing up the ground infrastructure for some beams during the last conference call -  that was anticipated to be completed in the July/August time frame. That may explain George's stating that:

I asked NRTC tech (will follow up with their legal dept this week) and he said another month - or longer of this because of "congestion."
I really don't know but can state with some certainty that when it comes to speed, my Jugs radar gun is clocking all of the bits at around 186,000 mph both up and down - now if I could get them to all arrive at the same time... but that's a capacity issue not speed.
(Edited)
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver)

  • 931 Posts
  • 505 Reply Likes
imma with @Stephen Rice imma happy LOVELY and LOYAL customer!!! i even gots an $20 discount for 6 months cause i was having trouble :3 so yeah :3

i ummmm.... dont wanna go into a class action lawsuit or whatever stephen rice is talking about... MI AM GONNA STAY WITH MY TWEAKS OF HOW I MAKE MY INTERNET SPEEDS A LITTLE FASTER!!! :D and also... DNS that ive found to make my internet speeds MUCH better :3 BUT!!! for my gaming consoles... i MIGHT have to tweak the DNS into the settings... and make it much betters for myself :3 BUT!!! i tend to lookies up onto youtube videos of how do to this kinda stuffies :3 its not that hard to do so :3 so yeah...

I WILL NEVER EVER!!! WANT TO DO NO CLASS ACTION LAWSUIT AGAINST VIASAT!!! NEVER EVER!!! viasat has been VERY kind to me :3 and i LOVE viasat for doing that to me :3

#TEAMVIASATFOREVER !!! <3
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
still smiling!

Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
You need to know that many here are going to question the reliability of that speed test with a 21 ms latency on a satellite internet connection.

Other than that the Google speed test from M-Lab is pretty consistent with results I get from testmy.net and others except for the questionable latency - it should be on the order of 500+ ms - personally I think M-Lab truncates it under the assumption that it can't possibly be that high can it????.

That being said, you're an NRTC customer just like me - it's a wholesale relationship they have with Viasat - the employees here cannot even look at your account to see what, if anything, is wrong. Similarly emails to Viasatlistens (often mentioned here) wont' get an answer other than to contact NRTC - been there done that.

You need to go through NRTC's support - your contract is with NRTC and in our case at least that's who would be the target of any class action.
(Edited)
Photo of George Ure

George Ure

  • 21 Posts
  • 4 Reply Likes
Did that dance last week - this week escalating to legal
BTW notice how few people are posting IRL data - cept for champion trolls?  And I have no idea WTF Deku is yammering about NA issue on this site for...jeez kids, gtfu
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
Few people are posting because you saying a lawyer is going to get Viasat is so funny they can't stop laughing long enough to post. 
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
Not that it helps since I'm on Viasat-1 and my NRTC member organization isn't offering Viasat-2 plans... not interested in them anyway.

(Edited)
Photo of George Ure

George Ure

  • 21 Posts
  • 4 Reply Likes
So you're the Troll sister?  Part of the Corporate Damage Control unit when truth leaks break out?
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver)

  • 931 Posts
  • 505 Reply Likes
@George Ure ummm... mi am not a troll sister :3 i think YOUR the troll sister yourself :3 and for someone to call some a troll... they are speaking about themselves :3 and ummm... i dont know what the corporate damage control unit is :3 i think... the corporate damage control unit... is... ALL THE PRETTY RAINBOWS OF THE SKY AND THE FLOWERS!!! AND EVERYTHING RAINBOWS!!! :D or... IF ya dont have a creative mind... THEN!!! you aint seeing the pretty rainbows of the sky and the flowers... and everything in rainbows... then... i feel bad for ya... cause... ITS A PRETTY SITE!!! once you have the ability of using your mind and eye site to see different things and put them into WHATEVER you want :3

for me... WHEN i CANT seep at night time... i tend to... image myself onto a soft puffy cloud!!! that feels like an chinchillas fur... (cause i used to have a chinchilla before one of my friends stole it from me ;-;   ) THEN!!! i just image the cloud as a bed... then i image a pittow for my wittle head and a blanket for me to cover up :3 AND!!! WHEN imma ALL snuggly into my bed... with ALL of the chinchilla furs and stuff... i tend to seep away... THEN!!! i wake up the next morning and say... OH WOW!!! I CANT BELIEVE IT!!! THAT ALWAYS WORKS ALL THE FRICKING TIME!!! i just dont get how it works!!!

OR!!! i just tend to go to my anime worlds then i get seepy and just drift off to seep :3 just like the chinchilla fur image i just told ya :3
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
But you sit around on the weekend and post that you're getting a lawyer.  ( And that shows your ignorance)  By the way, Have any of us seen a post from you asking for help with your issue or is a class action threat your way of asking for help?
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
It's the only responsive site on a Saturday night on my beam...
(Edited)
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
You must have changed your name, and you are VERY old....
"Remember, I'm one of the guys that invented wireless"

"Guglielmo Marconi
Italian inventor and engineer Guglielmo Marconi (1874-1937) developed, demonstrated and marketed the first successful long-distance wireless telegraph and in 1901 broadcast the first transatlantic radio signal.


And Al Gore invented the internet
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
I thought the name sounded familiar - I've seen his stuff - George, not Guglielmo.
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
George Ure
BIOGRAPHY:

George Ure was a news director in Seattle from 1970 to 1983. He holds a Masters in Business Administration with a focus on long wave economics. He is a co-holder on four patents related to battery state of charge instrumentation and has a patent pending on measuring user-friendliness of enterprise software. He's been Senior Vice President of an international airline, a vocational school president, and has just wrapped up a two-year sales & marketing assignment for a major software company. His web site, urbansurvival.com focuses on long wave economics. In June of 2001, George started corresponding with one of his web site readers, who was using the internet to forecast future events.
(Edited)
Photo of VeteranSatUser

VeteranSatUser

  • 5133 Posts
  • 3179 Reply Likes
Tis the weekend!
Photo of GabeU

GabeU, Champion

  • 2597 Posts
  • 1610 Reply Likes
Fast.com does the same thing with HughesNet.  Fast.com does this deliberately, as far as I know, to show what one's streaming speed will be, which makes sense with it belonging to Netflix.  In our cases, this is important.  
Photo of GabeU

GabeU, Champion

  • 2597 Posts
  • 1610 Reply Likes
Fast.com does the same thing with HughesNet.  Fast.com does this deliberately, as far as I know, to show what one's streaming speed will be, which makes sense with it belonging to Netflix.  In our cases, this is important.  
Photo of GabeU

GabeU, Champion

  • 2597 Posts
  • 1610 Reply Likes
GetSat and their double posts.  GRRR.  I don't miss them.  LOL.  
Photo of J&J

J&J

  • 1788 Posts
  • 1085 Reply Likes
 
Wanna know what makes the Dbbl-post easier to forgive?
look at the "Like" possibilities.
 
Photo of GabeU

GabeU, Champion

  • 2597 Posts
  • 1610 Reply Likes
LMAO!  Never thought of that!  Thanks!  
Photo of VeteranSatUser

VeteranSatUser

  • 5133 Posts
  • 3179 Reply Likes
I'm good Old Labs. Just setting here with my popcorn!
(Edited)
Photo of VeteranSatUser

VeteranSatUser

  • 5133 Posts
  • 3179 Reply Likes
I was at a Broadway show. Alas not on Broadway. But last week I did visit Broadway. Some fast internet in Manhatten let me tell you.
Photo of Ivan Bludnik

Ivan Bludnik

  • 93 Posts
  • 113 Reply Likes
You probably stayed at a Holiday Inn and had Wheaties for breakfast. It is the breakfast of Champions, don't you know.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
Some fast internet in Manhatten let me tell you.
Of course, they've got Platinum Plan availability...
Photo of Ivan Bludnik

Ivan Bludnik

  • 93 Posts
  • 113 Reply Likes
Chomping at the byte to post something here. That might explain a data management problem.
Photo of VeteranSatUser

VeteranSatUser

  • 5133 Posts
  • 3179 Reply Likes
I stay not at Holiday Inn Expresses nor eat cold cereal.

I am a Hilton chain guy and eat granola bars. Oh and popcorn while reading this thread.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2992 Posts
  • 1608 Reply Likes
I didn't realize we were supposed to share our speeds.


I'm paying for up to 12 mbps, it's Saturday night, and I'm getting 11.5 mbps. I'm a happy camper.


Good luck with your class action lawsuit.


(Edited)
Photo of J&J

J&J

  • 1788 Posts
  • 1085 Reply Likes

Dude....
  It's called an "Ad-Blocker" Where's yours?
Photo of GabeU

GabeU, Champion

  • 2599 Posts
  • 1610 Reply Likes
J&J... tried that already.  LOL.  
Photo of TQ

TQ

  • 51 Posts
  • 16 Reply Likes
I am happy with my speeds. I am getting more than I pay for
Photo of J&J

J&J

  • 1788 Posts
  • 1085 Reply Likes
 
Ha... My upload speed is better than yours and I have ViaSat !
 
Who ever thought they'd hear that eh?
  

Photo of GabeU

GabeU, Champion

  • 2599 Posts
  • 1610 Reply Likes
Well, I don't have ViaSat, so count me out of your lawsuit, but everyone's posting their speeds.  And though I've refrained from doing so before, here ya go.  

Photo of Hfcomms

Hfcomms

  • 112 Posts
  • 152 Reply Likes
Well, I'm on Viasat 1 and as you can see I have no gripes so no class action participation from me.  I shouldn't be getting this fast on a 12Mb download plan but this is usual for me.  So as you can see I'm not a Viasat paid shill but I really do get good results and good service and so do the vast majority of customers.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2992 Posts
  • 1608 Reply Likes
I'm paying for up to 12 mbps. Speed is 17.7 mbps this morning. I'm getting more than I am paying for.

How about I sue you for defamation of character?
Photo of Jim16

Jim16

  • 2458 Posts
  • 2187 Reply Likes
It's nice to see people posting their speeds for George to give to his lawyer.  We are a very helpful bunch of customers!
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3268 Posts
  • 2105 Reply Likes
Maybe George should have contracted directly through Viasat for his internet service. I thank him for this very interesting weekend entertainment.

Time to run to the store and stock up on some more beer and popcorn. This thread might just ruin my budget this  month.

BTW George, I was around this great earth before you were, and my family always enjoy listening to their wireless on Saturday nights, even before I was born.

Have a great weekend.
Photo of George Ure

George Ure

  • 21 Posts
  • 4 Reply Likes
The problem is:  As the day goes on, the speed goes down. 
I posted a thank you this morning (speed was at times a bit over 12 - and I appreciate it.However here's where we are now - dropping again:

For those who were wondering, here's the additional information:
1.  I do not have a written agreement with my local utility for internet service.  In Texas, a person's word is their bond (e.g. we're not lawyer happy).  We like to talk out our differences - as we are here.
2.  My service plan is 12 MB and unlimited.Question to the group:  Should I go to a metered plan that doesn't throttle streaming?  Or, is there such a thing.3.  Since NRTC customers may (as a class) have speed issues, should I seek a special dispensation so I can get ViaSat direct instead of being told it's "its a congestion issue" because I have an account via an NRTC retailer (the local electric company?
Hey, I'm open to ideas here (money is not the issue), but so far, other than a bunch of happy customers chiming in, no one is offering solutions should the problem return to levels seen Saturday:
  • We have changed out the physical dish (metalwork/reflector)
  • We swapped out radio modems.,
  • We swapped out cables
  • We put in a new modem
  • I've bought several MU-MIMO wifi adapters and will fire them up Monday or Tuesday (Prime makes rural living work, lol)
The key point is that the same system that was generating sub 2MB speeds is now slowing again (and clear weather on site).
Got my fingers crossed the improvement holds through the day...The stock market opens in 23-hours 30-minutes and I'd like high confidence that when I am looking live market data it will be dependable.  Especially since the market should drop 220 tomorrow, lol...
Thanks for your help...all the other stuff...not so much.  I do appreciate VS letting us share views - that's a solid. I just want dependable blazing fast speed and no data limits when I have money on the table.

Note to Steve - yeah, wireless is totally cool - back to the bench this morning to restore more classic ham equipment.  Google AC7X...
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3268 Posts
  • 2105 Reply Likes
George, your speeds will continue to drop as the day goes on. People are starting to get out of bed after a long nights rest, and will be on their internet, the adults streaming, since many of them have dropped their satellite TV service, and the kids will be on their devices doing what kids do these days.

Those things are not something that can be controlled. It is just what goes on these days.

If you rely on your Viasat internet to do your day trading, as your source of income, you will have good days and bad. It is a choice you made when you chose country living. For me, since I do not have a job, those days have been gone for over 15 years, I just use my internet for entertainment, and occasional banking and shopping, along with trying to assist satellite internet customers with solutions to their problems with their equipment.

Good luck, but just remember, satellite internet is what it is.
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
This thread is getting closed due to the amount of personal attacks. Please keep in mind that is a clear violation of this forum's guidelines and repeated violations can lead to a ban.

As for help George please email us at viasatlistens@viasat.com and we'll work with you directly.
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Sorry saw NRTC. Unfortunately NRTC is going to be your point of contact for the entire life of your account from activation to disconnection. Viasat nor the corporate office will have access to your account

This conversation is no longer open for comments or replies.