Yes, I know I should have made them come out and redo the install. The tech reused an old DirecTV coax and did not mount the pole in concrete. It did take him 3 days to do the install and I had to help him.


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Posted 1 year ago
Brad, Viasat Employee
- 3518 Posts
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Super easy fast answer: Nothing if you add/already have EasyCare. Call us at 855-463-9333 and we'll get that set up for you.
Edit: Sorry weekends sort of take a hit on email replies. I'll get to you ASAP
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VeteranSatUser, Champion
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Or upgrade to Viasat-2 of available. Probably get it done for free then!
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Brad, Viasat Employee
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VeteranSatUser, Champion
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As far as Easycare, you did without it for 4 years. You do the math.
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Brad, Viasat Employee
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My hats of to you. You're a person that came here and did it right (described problem, sought answers, got answers, and an acceptable resolution).
Easy Care is what??? $6.00 a month and you can cancel after 3 months? Um.... I don't see how or why they do that. That's a service call and 3 more months for $18.
VeteranSatUser, Champion
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The reason you can't get any signal now, whereas you did in the past is most likely due to a beam/modem key change. If you are using an old one, it's like trying to pick up an AM station on a FM radio...ain't gonna happen.
Andy
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What does a bad Tria look like on the signal screens? I'm almost positive that is my problem.
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It usually just dies.... completely. I had one do that... no warning... just went dead.
Maybe if there is a leak... things can go sour over time. Hey, you're covered now :o).
VeteranSatUser, Champion
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Seen it tons of times.
Andy
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Also, do I have to use this tech or can I find a different dealer if he doesn't return my call in a timely manner?
Brad, Viasat Employee
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I've begged and pleaded for them to not set up anyone as a dealer who doesn't have a storefront, otherwise you invite fly-by-night types...here today, gone tomorrow. Request denied.
Andy
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My guy has a storefront, is very reputable and once was a Viasat dealer - he got out and now only deals with NRTC (but his satellite installs and service are only a fraction of his related communication business).
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Andy
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Brad, Viasat Employee
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Brad, y'all are killing me here. Im not happy at all right now.
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Andy
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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You're more patient than I am....that's for sure.
Andy
VeteranSatUser, Champion
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You're more patient than I am....that's for sure.Forrest deserves a free month of service for what he has been through and the amazing level of patience he has maintained. He has done everything right and now it is on ViaSat to make amends and get his service working properly. He has suffered one form of incompetence after another and still has positive expectations. A free month of service would be a mere token of appreciation for ViaSat to give him. He should also be credited for this month of service he has not had due to the mishaps of getting his service corrected, especially after emailing viasatlistens@viasat.com for assistance.
Perhaps Forrest needs to send an email to Melinda Del Toro at ViaSat, asking what it takes to be a customer here and have a working service.
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Matt B, Viasat Employee
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I'm looking into this for you. I've escalated the sales channel change, it should be completed within 2-3 hours. I'll update you today as I know more.
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VeteranSatUser, Champion
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Matt B, Viasat Employee
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Your account has been moved away from the dealer. There are schedule slots available starting Monday morning. I've opened an escalation to have the local office reach out to you to schedule, but you can bypass that by calling Customer Care at 855-463-9333, or if you have our app, you should be able to schedule it from there!
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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Are you any closer to getting a tech to look at this????
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VeteranSatUser, Champion
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Steve Frederick-VS1/Beam314, Champion
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Steve Frederick-VS1/Beam314, Champion
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Andy
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Andy
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VeteranSatUser, Champion
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Steve Frederick-VS1/Beam314, Champion
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VeteranSatUser, Champion
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Andy
VeteranSatUser, Champion
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Steve Frederick-VS1/Beam314, Champion
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VeteranSatUser, Champion
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Glad you back online.
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VeteranSatUser, Champion
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