Loss of signal

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  • Updated 5 years ago
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At least 2 or 3 times a week I lose internet and phone with no weather issues what happens if we ne d 911
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Mark Mercier

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  • worried

Posted 5 years ago

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Knight Rider

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Mark that sounds like a major issue I can see your concern. Good news is that exede will take a look at your account and see if they can pinpoint the problem. Just send them an email at exedelistens@viasat.com with your account and contact info and reference this post.
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Exede Lindsey

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Hello Mark, it sounds as if you may have some severe modem issue’s causing the continuous drops in service. I would be more than happy to take a look at your account for you to see if we can resolve this issue as soon as possible. Please send your account and contact information to exedelistens@viasat.com. Thank you
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This is the time of year when during the early afternoon the sun becomes aligned with the satellite in space and your dish for a few minutes causing service disruptions.  Don't look directly at the sun (of course) but look at your dish and the position of the sun carefully and see if service drops due to this bi-annual alignment may be a problem  The disruption only last a few minutes every day for about a week then stops until late fall.  It happens at different times and dates depending on your location.

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