Losing data

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  • Updated 2 years ago
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I may be late to this party but between the first of April, 2018 and June 24th reset of my data allowance, I was loosing 50GB of data in the two days following the reset.  I probably spent a total of over 35 hours on with Viasat trying to sort out the issues.  First, they said I couldn't be 'Losing data" but I was.  I took my computer down to the basics of four devices to try to isolate the source.  Viasat could 'see' the four devices and they 'saw' something else, but couldn't identify it.  They just left me to hang out and dry until I threatened not to pay them.  Whether that was the cause, the data stopped flowing out and I have my normal usage back.  No call, no explanation, no message. NOTHING!!  I want to know what happened!!  Viasat owes me that as well as three months charges for data that was stripped from my account.  You train your phone staff well.  I had reached "Corporate Resolution" by this point.  You can't find out the name of the president of the company or any other person who gives a damn.  
As everyone says, IF there were another solution, I would have been long gone..  
I'm sure this blog will be the end of it and I will never hear from another Viasat robot again.
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Martha VanLandingham

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Posted 2 years ago

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