Unhappy with data cap

  • 2
  • Problem
  • Updated 12 months ago
  • Solved
  • (Edited)
No internet at all
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Nathan Tuck

  • 1 Post
  • 0 Reply Likes
  • very upset

Posted 3 years ago

  • 2
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Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Official Response
Hello Nathan,

Unfortunately due to the limitations of the technology we have to impose data limits as our satellite can only hold so much bandwidth to distribute to our customers. Unlike DSL or Cable, we can't easily expand our bandwidth when needed. It requires a multi-million dollar rocket launch and satellite (which we happen to be doing on Jun 1st!) . Cable and DSL can boost bandwidth by installing more lines to continuously pump data. Unfortunately in lots of cases, not everywhere is as lucky as Chuck was above when it comes to having these services come to them. Those companies are more fixated on the revenue to expand and a lot of times a rural area or small town just isn't worth it to them. We on the other hand can almost service any rural or small area. So that's why we exist: we offer a service to areas that DSL and Cable typically leave behind, we don't actively compete with them for this reason but in some areas we do provide a better service than the local DSL can provide. 

With that said we do have big plans following our launch next month, after we get everything settled, things tested (will take a few months) we can offer some very lucrative packages with more robust data plans and capabilities for online activities such as streaming. Details will come closer to time.