looking for support. Four blinking lights on modem, re check by tria

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  • Updated 3 years ago
I tried to contact support but the sight would crash after my info was entered. Tried this several times on different browsers. Anyway the issue is this: although my service is working fine, it bothers me that all four lights on the modem blink in unison, constantly. also 192.168.100.1 shows a red checkmark on the tria. tx if is -20 and tx rf is 32.2. Where might the problem be?  I do know that the 30 feet of cable in the system is solid copper and the only splice is at the ground. Thanks.
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scott jamerson

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Posted 3 years ago

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Old Labs

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See

https://community.exede.com/exede/topics/the-4-blue-lights-on-my-wildblue-reciever-do-not-blink-like...

and you should send an email to exedelistens@viasat.com along with your account and contact information if it persists beyond Steve's recommendation there.     
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scott jamerson

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I did so, I believe they gave my modem a reset while checking it out, which I do occasionaly as well. It only happens a few days a week. Anyway it is currently working normally and support team says system looks 'perfect'. But I am sure it will happen again. I guess, that's ok as long as it keeps working. It sure is blazing fast compared to Hughes.
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scott jamerson

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I installed it myself, so the option to send a tech is pointless, but if the tria has a fault of some type I would like to replace it.
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Old Labs

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If you're an authorized installer, then you should have access to all of the tools and resources (including the esvt tool)  provided by ViaSat for self-diagnosis. If not, then that might be your problem - ViaSat doesn't support self-installs.

This is largely a subscriber forum although a few dealers/installers come by who might assist with those resources if an authorized installer.      
(Edited)
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scott jamerson

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I only do exceed about once  a year. I mainly do hughes, an dish network, as I work for Dish. At any rate I never understood svt. Nor did I ever understand fsm. Hughes has ovt, which really does just as  little to help a person dIagnose. I do understand how to properly run solid copper cable and peak a dish. And I do have my own valid Installer ID's for Exede.
But when it comes to diagnosis, it really just comes down to replace and test in the end.
(Edited)