Login issues / misspelled emails corrected

  • 1
  • Question
  • Updated 2 years ago
I decided that I would finish my account information last night with exede and exede voice when I found out I infact had an online user name and password for each and didnt know it. I eventually called tech support for my information on my https://mysso.exede.net/federation/UI... account, and was able to correct my email address that had been misspelled. Unfortunately, when I had access to exede voice, I noticed that I needed to set up my exede voice account connected to our home phone; exede automatically activated the phones for us when we choose their services. It shows the email is updated on file, but I still do not have the password.. I've never do this login yet, so I tried to make a new account for exede voice , but it continued to say information for web page :
exedevoice.amp2.alianza.com/Login.aspx is invalid...... I am completely confused... Wouldn't the information I used to login into mysso.exede.net work for exede voice as well..

My next issue is that since I do not know my password for my exede voice account, and the email I had on there was misspelled and corrected; I still can't send an email to the corrected email yet. I mean the temporary password email they send us do not reach the right one... Keeps going to the old one. Should I wait 24 hrs or so, for exede accounts to update on their end; then resend the pass email from my exede voice login page...??
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Bobbie Crochet

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  • frustrated....

Posted 2 years ago

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Photo of Christine Conrad

Christine Conrad, Champion

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The best way to get all this sorted out, and allow you access to the various pages is to send an email to the moderators, who work at the Denver corporate headquarters and have access to all these details. Send the email to exedelistens@viasat.com and include your account number, a contact phone number and a complete description of your problems. This isĀ  by far the best way to get all these things sorted out.