LNFZ speeds

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Since about May 3rd I am not getting the downloads speeds as before.  I was downloading ~40gigs/night now it's down to ~28gigs.  Are certain ports being throttled?
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TheSmackdown

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Posted 2 years ago

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Bev, Champion

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Viasat does not throttle ports, if you have used all of your Priority data, outside of the free zone, your speed will be reduce.

Download speed depends on a lot of factors, not just your ISP. There is the server you are downloading from, congestion on your beam at the time and, every hop your signal takes along the route to the server you're downloading from.

It isn't unusual for me to see 30+ Mbps on a speed test and, get a download that runs in the 1-2 Mbps range. Viasat has nothing to do with that, the server I'm getting the download from is the biggest factor but, hops also play a role.

If you feel there may be a problem with your account, you can email viasatlistens@viasat.com and explain the problem and ask them to take a look and make sure everything is okay for you.
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TheSmackdown

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I changed servers to try to isolate it - no change.

I was more trying to see if this is just me or others are experiences the same problem.
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Matt B, Viasat Employee

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TheSmackdown,

Send us an email at ViasatListens@viasat.com with your account number, and we'll take a look to see what's happening on our side.
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Stephen Rice, Champion

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For what it's worth, I routinely get speeds above 12 mbps during the free zone even after I've use my priority data.

I am paying for up to 12 mbps on Liberty 12.
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Andy Schack

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Smackdown....I'll take an educated stab at this. More and more customers are learning how to "use" the free zone and so traffic during this time is probably a LOT more heavy than in the past. 

Andy
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Bev, Champion

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Especially on beams that aren't offering Unlimited plans and, have few unlimited customers, that LNFZ is going to be busy.
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Stephen Rice, Champion

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Amen
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VeteranSatUser

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It is when I batch all my big downloads.
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Andy Schack

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See!! It's VetSat's fault. 

Andy
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VeteranSatUser

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I can't take all the credit. I average 80 or 90GB a month.

It is YOUR users Andy that are blowing through 400+ GB!
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TheSmackdown

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UPDATE: Viasat came through!

They updated there was a problem with the modem and did a reset (which I should have done first), and now it's back to normal!
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Andy Schack

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One point about rebooting your modem I'd like to mention. When you unplug the power, try leaving it unplugged for 2 full min. It gets technical but it DOES make a difference as to how the system "sees" your modem once it reboots.

Andy
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Jim16

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Use the app on your phone to reboot. ?
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Bev, Champion

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Yes, when you tap the ? at the bottom of the screen in the app it runs diagnostics then offers the option to reboot modem. Taping that will reboot your modem.
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Jim16

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Yes, I was wondering if that works as good as the unplugging for 2 full minutes?  I never have to reboot, knock wood.  I do just to use the app and have the satellite do my bidding...
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Andy Schack

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No, it isn't the same as unplugging for 2 min. It just saves you from having to get to your modem's power supply. 

One other point I want to make in relation to rebooting. It's best to unplug the power cord from the "brick" when you reboot. I've had svc calls before where the person had no power at the modem,, all I had to do was unplug the brick, plug it back in and close out the work order. There is something kinda like a breaker in the brick that can sometimes only reset itself when you kill the power to it. 

Andy
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VeteranSatUser

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I hard reset my modem automatically every day.
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Bev, Champion

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Good to know, hubby is bad for unplug it from the back of the modem. I usually unplug it form the wall when I do have to do a hard reboot.
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VeteranSatUser

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At least the plug in the back design was better than the old Wildblue modem. Of course, Viasat engineers forgot that again when making the tromblerone modem. The plug connection to it is horrible in terms of unplugging and plugging back in.
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Andy Schack

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That is partially my fault. About 3 yrs ago I mentioned that one of the redesigns they needed to do was a power plug that was unique.....we had too many instances where the customer would confuse the modem and router power cords. The 2.1mm I.D. plug is the most common one out there and most customers figure "if it fits, it must be the right one". This knowledge comes from years of owning a Radio Shack and replacing tape recorders and radios that were fried due to the wrong power adapter being used. 

Andy
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VeteranSatUser

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You are right about that.

Still, we both know at times you have to power off the modem from time to time to do a cold start. Why make that harder for a customer? How many bent pins on the old Wildblue modem? Lol
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Bev, Champion

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Plan b, put modem on a dedicated (separate)  power strip within easy reach, flip little red switch to power the modem down. LOL Might work for the cord confused out there.
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VeteranSatUser

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You dont even need a dedicated power strip. I have some smart switch plugs. You can turn them on and off with a mobile device.
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Old Labs (VS1-329-L12FZ)

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How many bent pins on the old Wildblue modem?
Didn't have that problem with mine... although bending them slightly may have solved the problem I had with it.

Due to the design, mine used to fall out under the force of its own weight. I recall being lectured by one of the old Wildblue World moderators that I shouldn't be unplugging and plugging my modem after casually mentioning that I had plugged it in - my response was what happens if it falls out as it did? Apparently, I should have gotten a service call... which may have involved duct tape.     
(Edited)
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Andy Schack

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The longer cord length from the brick to the modem was something else I brought up. A lot of people had a computer desk and wanted the modem put on one of the shelves above the monitor....the cord was just long enough that this position caused the brick to be a few inches off the floor and this weight would sooner or later cause it to pull the modem crashing to the floor. 

I usually took care of this by using a cable screw clip to position and hold the power cord up high enough that there was no pressure on the cord that went from the brick to the modem. 

Andy