LNFZ not turning on

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
My LNFZ doesn't always turn on when it is supposed to and recently it has been consistently not turning on automatically. Even rebooting the modem myself (both manually and remotely via ESVT) has not remedied the situation.

My LNFZ is supposed to start at midnight CST. After 3am CST the other night it had still not kicked on. I rebooted the modem and router-- it did not change. I had to call technical support and reboot again. Eventually my LNFZ kicked on, but I believe it was already after 4am at that point.

Last night it did not turn on at the right time either. And tonight it did not turn on. I rebooted the modem again, but it didn't turn on. So I called technical support and the tech rebooted the modem remotely and it finally turned back on at about 1:22am.

Now, the only way for me to tell whether or not my LNFZ is in effect is if I have already gone over my monthly limit and the Data Allowance Policy light for the ESVT shows as red. When LNFZ is in effect, it should turn to green. There is currently no way to tell if LNFZ is in effect when I have not gone over my limit.

So, I have some suggestions/requests:

1. Add a data field to the ESVT that will indicate whether or not the LNFZ is in effect. It could be something that says Late Night Free Zone / Early Bird Zone and be red for No/Off and Green for Yes/On. Or maybe just have a different color for Data Allowance Policy that indicates LNFZ/EB is on with a mouseover tooltip that Data during this period will not count toward usage.

2. Make at least some of the ESVT features available via the modem's interface to allow: Status of LNFZ/Data Allowance Policy, Usage Meter, Weather Conditions affecting signal, remote modem reboot.

3. Troubleshoot the software that is supposed to make the modem enter LNFZ and figure out why it is not kicking in automatically, then fix it.

4. Determine whether or not this issue has caused data during LNFZ hours to be counted toward usage.

5. Contact affected customers to notify them of the problem and solutions.
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zanne

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Posted 2 years ago

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Exede Lindsey

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Hi Zanne, 

Thank you for the suggestions, I’ll be sure to forward your feedback to our MyESVT engineers. Please allow to review your account and verify whether or not there may be some issues related with your LNFZ
(Edited)
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zanne

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Ok. Should I e-mail someone with my info to discuss the matter further? I've been having a bit of a problem when on the phone. I don't know if it is on my end or what the problem is, but I have difficulty hearing the technicians. I keep having to ask them to speak up. I have my phone set to have max volume, but the last couple of times I've called Exede, it has been very hard to hear them. The volume of the automated system is fine though.