Line-of-Site issues with new satellite

  • 2
  • Problem
  • Updated 8 months ago
  • Acknowledged
We are current Viasat customers. We had hoped to upgrade our service to the silver plan. However, we have been told that to do such an upgrade, we must switch from the Viasat 1 satellite to the new satellite. Unfortunately, on our property (and in much of Central Oregon) we do not have adequate line-of-sight for the new satellite. Therefore, we cannot upgrade. Why can't we simply remain with the Viasat 1 satellite and get the upgrade? This seems ridiculously arbitrary and unfair. Unless the issue is resolved, we will be canceling our Viasat services and looking for a more reasonable provider.
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Janet9160

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Posted 8 months ago

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VeteranSatUser, Champion

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I think a lot of the far Pacific northwest will have line of sight issues with Viasat-2 because it's very low to the horizon in that area.
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Michael McDowell

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You should send an email to viasatlistens@viasat.com and explain your situation.  Include your account information so they can pull up you account and check it out.
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johnny c

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This may be Viasat's process to distribute the load between V1 and V2.   Smaller plans are being offered on V1 and maybe the larger plans would have to be on V2.  If you contact them they may offer an explanation.
(Edited)
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Hfcomms

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It isn't their fault that you live in Oregon.  They can't wave a magic wand and make the satellite higher in the sky for you.  The Viasat 1 is pretty heavily loaded right now.  In time as some of the enterprise customers migrate over to Viasat 2 there should be more room on your spotbeam and they can open up more generous plans.