lightning killing voice adapter

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  • Updated 2 years ago
My exede voice adaptor is blown anytime lightning is nearby, I've had to replace it 4 times now. I've got surge protectors but they haven't helped. Anything else I can do other than unplugging everything during a storm?
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Roo

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Posted 2 years ago

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Bev, Champion

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You might have the same issue I have with sensitive electronics, not surges but low voltage that then spikes back to just a fraction above normal quickly. It's fried a router, computer and two cordless phones for me.

I cured it by getting a good batter backup power supply and connecting all of my hardest to replace, most expensive equipment to it. They are anywhere for 50 USD and up, depending on what you need or want as far as outlets and run time on battery but, no more fried electronics.

They compensate for low voltage and, prevent spikes over the limit you set from reaching your equipment. (if you can't configure what the limits are, look for a model that lets you do that.) Mine kicks in over low voltage at least once per day during any nearby storms, occasionally on clear days as well. Rural power is not always the best but, it's all we have.

I spend 150 USD on my battery system and, have not had to replace a single electronic item in four years, before that I either had to unplug it all during electrical storm (and pray the rest of the time) or I'd be replacing 2 to 4 items per year. Money well spent if you ask me, saved me calls and costs to replace items as well as down time waiting until I got the replacements.
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Roo

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Thank you so much for that information Bev, it's very helpful. I also lost my routers and had to replace those as well as the voice adaptors, so your right that spending a few dollars now will save a lot of dollars in the future, as well as all the hassle of replacing the items. Although I have to say Exede have been excellent and very understanding each time I've had to call them for a replacement.  Thanks again Bev, I'll look into the battery backups.
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Bev, Champion

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I got my battery system at Best Buy, it's one of the Power Chute models but, shop around, you may find the features you need at a better price elsewhere.

It is nice to have a few minutes to save your work and shut down your computer properly when the power goes out and, mine works well even on generator power so, when the power goes out, all I have to do is move one plug to the emergency outlet and, I never need to shut down. My backup keeps everything going until my whole home generator kicks on.
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Roo

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Ok Bev, I've been looking around for a unit and having no clue about electronics, are you able to suggest a VA and wattage? I plan to hook up the voice adapter, router, modem and PS4 to it at this stage. I've seen a couple in my price range, one with 1500VA /865 watts and one with 1080VA/650 watts. I appreciate your advice.
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Steve Frederick, Champion

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Roo, I have a 1000VA battery backup on my modem, voice adapter, router and phone base station, and it provides me with about 80 minutes of service after a power failure. Since installing it 4 years ago, I have never had any failures of equipment due to power surges. I am on a rural power coop, and sometimes their power is a bit unstable. I love it, since even if there is a power failure, I can continue using my laptop on the internet and have phone service. Well worth the $100 I spent for it.
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Bev, Champion

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I agree, mine gives me 60 mins but, that's phone, modem, voice adapter, gaming rig with a 1000 watt CPU, printer, speakers, monitor, TV, DTV receiver and, chargers for two other devices. (cell, e-cig, iPad, Kindle, etc...)

More than worth what I paid for my backup just for the peace of mind it gives me to have it. My partner has a smaller one just for his desktop, laptop and one charger that only gives him 10 mins but, that's still long enough to get on generator power.
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Roo

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Thanks very much Bev and Steve, you have both been very helpful!  I think I got the gist of what I need thanks to the info you both provided.  
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Bev, Champion

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I'd go with the higher wattage. That's the total wattage of everything you can plug into the backup. Some computer PSU's alone exceed the 650 watts. Your VA is an indication of how long the unit will provide power once the electricity is off.  That depends somewhat on what you put on it too but a higher VA means longer run time regardless.
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Roo

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Thanks for explaining that Bev, like I said I have no idea about VA and wattage but that makes it much clearer.
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JEP

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Roo - You might also make sure your Exede dish ground is bonded to your house utility ground, as required by Exede standards.  I went through 3 DirecTV receivers in two summers until that problem was figured out.

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Roo

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Thanks for that info JEP. Like Bev both my DirecTV and Exede are pole mounted.  I know that the DTV tech bonded that dish to the house ground and I can see the green wire going from the house ground to the DTV cables, but I can't tell whether the Exede dish is also.  All the Exede dish cables are underground from the dish until they comes up under the house.  It has me curious now as although we have lost 4 voice adaptors to lightning, we have never lost a DTV receiver.
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Bev, Champion

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Or, like mine which is a pole mount, has it's own ground at the pole. I know most are mounted on the house but, a few are on poles due to not being able to get a clear line of sight to the satellite form the house.
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Roo

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Hi Bev, please see my comment to JEP above, if both my DirecTV and Exede are pole mounted, would there be a reason the DTV has a ground to the house and the Exede doesn't seem to have one?
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Steve Frederick, Champion

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Roo, normally the cable used by the Exede installer will have a separate ground conductor on the outside of the coax cable. It should be visible at the grounding block.
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Roo

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Ok Steve, I can see the seperate ground conductor on the cable but I can't see a grounding block anywhere, the cable goes from the dish, is buried slightly underground along the side of the house, then comes up under the house and straight through the floor to the modem.  Should the cable be in conduit if it's underground? I can see the DTV grounding block on the side of the house, but can't see anything for Exede.
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Steve Frederick, Champion

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Roo, according to the Exede installation specifications, the installer was supposed to install a grounding block where the coax cable enters the house. As for the cable being in conduit, it is not required if the cable is qualified for direct burial. 
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Bev, Champion

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If it isn't grounded at the pole (mine is to a copper grounding rod which I had on hand when it was installed back in 2006. (was WildBlue Legacy then, but upgraded to Exede several years ago.) Then there should be a grounding block on your house for it, possible underneath near where it comes up through the floor since the installer would have to be under there in that area anyway.
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Roo

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I just crawled up under the house, most unpleasant, and there is definately no grounding block, the cable comes up from underground and through the floor straight to the modem.  I guess I'm going to have to call Exede about it, oh wait...I can't.  I have no voice adaptor because it was fried by lightning!  
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Steve Frederick, Champion

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Send an email to exedelistens@viasat.com. The moderators can help you on this. Be sure to include your account number in the email.
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Roo

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Thanks Steve, I just sent them an email.
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JEP

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Roo - Check it out.  This is how it is supposed to be done:
http://www.wildbluetools.com/content/FS/30/31/002_InstallationGroundingJobAid.pdf
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Roo

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Thanks for posting that JEP, I can definitely see from that link that we aren't grounded and it may be contributing to our problem.
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Roo

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I just want to say thankyou to all you Champions for being so helpful, patient, and giving so freely of your very good advice.  You all have been very helpful and I really appreciate it.
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Bev, Champion

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Any time Roo, we're all just trying to make the most of our service and, most of us have been at it a few years.