Lied to when connecting services, then not told about contract

  • 1
  • Question
  • Updated 9 months ago
  • 1
I was told at beginning of signing up for service that my son would be able to play his playstation 4 games, after hooked up customer service says no way to game at any speed. I was not told about contract for two years until after service was hooked up.
Photo of Ben Bryant

Ben Bryant

  • 0 Posts
  • 0 Reply Likes
  • irate

Posted 9 months ago

  • 1
9 months ago
Photo of Ben Bryant

Ben Bryant

  • 0 Posts
  • 0 Reply Likes
i need answers now, before you rip me off worse.
2019-02-02T00:37:35+00:00
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes
What answers are you looking for?

You wont like them. Yes there is a two year contract. You can cancel by paying $15 for each month remaining in your contract.

As for game playing, depends what he is playing, but in general first person shooter games, which many kids like to play, wont work.
9 months ago
Photo of Voyager

Voyager

  • 451 Posts
  • 135 Reply Likes
Don’t people do any research on their own before signing contracts these days? Information about the pros, cons and limitations of Viasat is widely available. I had no problem reading about it before I signed up for service. https://www.exede.com/viasat-internet/
9 months ago
Photo of Matt B

Matt B, Viasat Employee

  • 1004 Posts
  • 500 Reply Likes
Ben,

In general, we do not recommend playing games online with Viasat service.  Especially twitch response games like first person shooters.  Some games have been reported to work fine through our service, however.
9 months ago
Photo of G E

G E

  • 50 Posts
  • 13 Reply Likes
Your not the first and won’t be the last.
The commercial is misleading with lies. Then the sales reps will tell you what you want to hear to get you hooked into the contract.
9 months ago
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
As Matt B said, fast twitch games, FPS games are usually a fail but, turn based combat games like Aion, Rift and such are fine. Lag will be form one half to one second but, in non FPS games, you can learn to deal with that.

Latency (ping) is going to be around 600-800 ms, that' the laws of physics and, nothing you can do about that. That's what determines lag in a game. Speed only determines how fast you can download updates or patches or, new games and, how fast you can upload your progress if that is offered for a given game. Mbps has nothing to do with actual game play, that's ping or latency.
  • 1

Powered by Get Satisfaction