Lied to when connecting services, then not told about contract

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  • Updated 5 months ago
I was told at beginning of signing up for service that my son would be able to play his playstation 4 games, after hooked up customer service says no way to game at any speed. I was not told about contract for two years until after service was hooked up.
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Ben Bryant

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  • irate

Posted 5 months ago

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Ben Bryant

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i need answers now, before you rip me off worse.
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VeteranSatUser, Champion

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What answers are you looking for?

You wont like them. Yes there is a two year contract. You can cancel by paying $15 for each month remaining in your contract.

As for game playing, depends what he is playing, but in general first person shooter games, which many kids like to play, wont work.
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Voyager

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Don’t people do any research on their own before signing contracts these days? Information about the pros, cons and limitations of Viasat is widely available. I had no problem reading about it before I signed up for service. https://www.exede.com/viasat-internet/
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Matt B, Viasat Employee

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Ben,

In general, we do not recommend playing games online with Viasat service.  Especially twitch response games like first person shooters.  Some games have been reported to work fine through our service, however.
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G E

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Your not the first and won’t be the last.
The commercial is misleading with lies. Then the sales reps will tell you what you want to hear to get you hooked into the contract.
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Bev, Champion

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As Matt B said, fast twitch games, FPS games are usually a fail but, turn based combat games like Aion, Rift and such are fine. Lag will be form one half to one second but, in non FPS games, you can learn to deal with that.

Latency (ping) is going to be around 600-800 ms, that' the laws of physics and, nothing you can do about that. That's what determines lag in a game. Speed only determines how fast you can download updates or patches or, new games and, how fast you can upload your progress if that is offered for a given game. Mbps has nothing to do with actual game play, that's ping or latency.