LIberty Plan Advantages

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  • Updated 2 years ago
Anyone associated with Exede please name one advantage to the Liberty Plan.....and go.
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eric

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Posted 3 years ago

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Bev, Champion

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You don't have to stay up all night to download because you don't have the LNFZ. Just buy more data if you need it.
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eric

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The "advantage" of the Liberty Plan was that when you ran out of data the speeds were still usable.  They promised at the lowest 1gb.  Well now my pages time out and my internet is completely unusable after 5pm so again what is the advantage?  If I wanted more data I would have just bought a bigger plan.
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Brian Shackelford

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Eric -

I completely understand where you are coming from (as you are already aware). The issue is that nowhere in the DAP or customer agreement legal documents does it state speeds will remain above 1 Mbps at all times. It specifically says during off-peak hours those are the speeds you will see. Then it goes on to say during Peak hours (5 PM to 2 AM) you *may* see slower speeds (undefined anywhere) with heavier users (definition unknown) seeing slower speeds than lighter users (undefined) and that the ability to use the internet may be greatly impaired (again undefined).

So due to the legaleze of the legal docs Exede never made a promise. Bow those that were selling the service, the marketing materials, and other positive articles about the Liberty Plans highlight the advantages and very rarely put as much effort into highlighting the disadcantages.

So, what Exede should be saying is that from 2 AM to 5 PM you should see speeds of 1 Mbpa to 5 Mbps and from 5 PM to 2AM you probably won't be able to do much of anything as traffic is prioritized so low that it causes most activities to fail during that period. Lighter users seems to be defines as users that don't go over their Priority Data. Heavier users seems to be those that do go over Priority data even by 1MB.

So advantage is usable nternet Mose of the early morning to mid afternoon. Disadvantage is practicly no internet during Peak times.

That is about as clear as I can state it. If that is not accurate, I invite an Exede representative to correct me. With no statement defining the undefined items above we are left to our own interpretation. Isn't it interesting a company can legally write vague undefined words in a legal document we agree to, but when asked for their definition of those vague words, no answer is forthcoming.

So a challenge to Exede:

Define the following:

Lighter Users -
Heavier Users -
Ability to use the internet Impaired -
Slower speeds during Peak times -

I think that would help alleviate the misunderstanding on our part if these were just defined for us.
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BrandB

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Someone felt the need to fix something that wasn't broke and completely screwed up the liberty pass speeds. 
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Robert Wright

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I'm a night owl and stay up way past midnight. This used to be free time and was promoted to me as such. Now I'm seeing my usage go up after midnight. Is this the new "Great Deal?" If so, it sucks and I may change my provider.
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Brian Shackelford

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If you are on a classic plan with the LNDZ or evolution plan with the EBFZ and you are saying usage during those times count against your data, call into support. Very occasionally this can occur. They will get it fixed. Now if you are in the Liberty plans those free zones are not offered and all usage regardless of time of day will count against your data.
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Lisa Weaver

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Even the Classic 10 service has gone down hill dramatically in recent months. Use to be a good plan with great speeds & dependable connection during the LNFZ. But as you can read on this forum & well several others, Exede's service has become nearly unusable the majority of the time, regardless the data plan or time of day / night.  It's especially amusing when one of the forum "champions" continuously advise people to buy a more expensive plan - when the service barely works the majority of the time right now.

Between continual random disconnects, extremely slow speed when not Dapped - especially during the Late Night Free Zone period, and spending money on numerous tech visits - I strongly advise anyone in need of solid, dependable internet service to go anywhere but Exede / Wild Blue / ViaSat.
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Jacqueline Tierney

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I obviously depends on the beam you are on.  We have been extremely satisfied with the Liberty Plan.  We have always had usable speeds in the evening hours.  The LNFZ was completely worthless to us as many of the things we like to stream when we stream are live events that can not be downloaded off peak.  Plus I don't have time or interest in micromanaging every tiny bit of data I use.  If there is a news video or something I want to see I want to see it at the time I come across it, I don't have time available to download stuff to watch later.  Heck, I came across some VHS tapes from the 1980's of stuff I had recorded but never had time to watch.  The Liberty Plan was a huge improvement for many users, like us, who just want a "normal" internet experience without the huge hassles of hard data caps.  We can stream on Liberty Pass in the evenings if we want to.  We set down resolution when possible and that helps keep the stream flowing more smoothly.  We were able to enjoy several basketball games this spring that would have been impossible for us to watch with the older classic plans and also were able to view some concerts we were unable to attend that our son was in again, not possible on the older plans so yes, we see huge advantages to Liberty.
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Brian Shackelford

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We could to right up until about 4.21.2016 when even loading a single web page would fail, pings timed out, dns queries not resolve, etc .. etc.. etc..

That is when corporate confirmed they implemented stronger enforcement of DAP policies.  Probably coming soon to a Beam near you.......

I truly hope that yours continues to run as expected, but only time will tell.  I have been told unusable internet and slow speeds (256 Kbps when it works) are to be expected during peak hours.  I modified my plan and am now again playing Internet Police at the house.  It is bad when you have high speed internet, but are afraid to use it today in case you might need it tomorrow.  Then end up with unused data at the end of the month that can't be used.
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JEP

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The best thing about Liberty Pass is not having to sit up all night to do downloads.  Unfortunately, Liberty Pass no longer provides workable speeds in the evenings.  Being retired, I can still make  use of the morning and early afternoon speeds which are good enough to browse, view videos and do big downloads.  I guess half a loaf is better than none.
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Steve Frederick-VS1/Beam314, Champion

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Liberty Pass works just fine on beam 314. Slowest I have seen is about 2.4 Mbps during the evening hours. There are a few beams that are just plain loaded, and slow speeds are happening on those.
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Brian Shackelford

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The issue is that it suddenly only became a nightmare around April 21, 2016 on our Bream (329), meaning the slowdown is due (as expressed in a previous thread) to really, really tightened DAP policies. I am not saying there was not a reason to tighten them as I know congestion has been a non stop issue in our area, but up until then even on Pass it wasn't unheard of to see over 5 Mbps speeds in the evening and up to 20 Mbps speeds during the day. Now you are lucky to get a web page to load on the Pass in the evenings and non peak speeds are throttled to the 1 to 5.

The only issue I have is the absolute inability to use the internet in the evenings in Pass mode. This problem seems to span multiple Beams so it isnt just 329. This problem also started very abruptly meaning it was purposeful change. If our Beam is so terrible overloaded, why is Exede still marketing classic plans with 5 Mbps speeds. Shouldn't they close the Beam to new subscribers? The dealer's I have spoken with said they are telling people not to even be able to use Netflix during the day when on the Pass. I have also been told our area is near capacity. So to me, the slowdown is a trade-off on Exede's part to not worry about how unhappy Pass users will be in the evenings (locked into contracts many of them) and try to add even more subscribers at the 5 Mbps classic plans until we are slam full.

I get it, they need to make money, but at the same time there is an expectation on customer's parts and experiences with service that had been normal both if which are no longer being met. This is a business decision for which customers suffer and company profits. I wish I could get all the people I know of to post here, but many if them just give up and plan to not use the service in the evenings. That means that the affected customer base is a lot higher than the few that post here.

I just wish an Exede rep would come here and publicly state as to whether this is how we should expect it to work from this point on or not. It would certainly put an end to the conjecture and theorizing.

And to all those that want to shut down Exede, stop it. Instead work to change the corporate mindset. Without Exede I wouldn't have internet. So despite all my criticisms, what I am getting is better than the alternative.
(Edited)
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JEP

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I think it is very hard for Exede to tell the dealers, "Thanks for getting us going.  We'll let you know when we need you again."  Maintaining a dribble of installs also keeps the dealers current with training, etc.
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Bev, Champion

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I agree but, maybe they need to be doing that more often in some areas. When capacity is sold, that should be it, done, no more on that beam.
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James Baker

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I'm on beam 339 or 340, not sure, too close to call looking at the map.  My experience has been that the speed definitely slowed to unusable approx.  5pm as advertised but it usually picked back up around 11pm.  On the weekends though, it was pretty much unusable most all of the time and my problems started suddenly also. Found out yesterday that the slowdown was intentional and this will be the norm until improvements are made.
(Edited)