Guess I'll vent a little too. I don't know what constitutes a heavy user but I must fit the criteria. I'm on Liberty Pass 18 and went over my monthly data allowance as usual. I just checked my speed and it is a smoking .41mbps at 10am and this is not a heavy traffic period. I hate to think what it will be like after 5pm. I can't do much of anything online. I'm really surprised that it actually loaded this web page. It's kinda hard to believe that the service isn't better than this in this day of modern technology. It's hard to accept when I think about my mom in Arkansas. She only gets online to read Facebook and play a few games like bingo and stuff like that. She currently pays about $100 per month for 600GB. That's right, I said 600GB. She's on an AT&T landline though. I'm paying $100 for 18GB. Doesn't seem fair and kinda makes a person feel like they're being taken advantage of and can't do anything about it. I wrote a letter to my state representative complaining about this price for the service. Rural customers are at the mercy of a couple of service providers. The majority of rural customers are probably on the lower scale of the income bracket and are paying the higher prices for the poorest service. His answer was, as congress and the FCC discuss ways to improve access to technology for rural residents, "I'll keep your comments in mind". To me, this means , don't expect any improvement anytime soon. We all know how fast that process works and where we are on the priority list. Probably just below immigrants and refugees. OK, I'm done, still don't feel any better. Venting doesn't always work.