Liberty Plan availability

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OK here is my question, concern, comment, etc.. I like to keep tabs on NEW service providers to try and keep me online better and longer. I had noticed the Liberty Pass plans were available until like just the past couple days when I was actually gonna switch over from current provider. I was very happy that if we do blow thru the said data that we won't lose service (web page time outs and the like due to speed downgrade). Now that I actually have the money all I get is the classic option. What happened to the LP that was offered just a week or so ago?
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Tim Guy

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Posted 2 years ago

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Steve Frederick, Champion

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Plans change from time to time, depending on what ViaSat marketing group decides make the best offerings for each beam. There is not much we as subscribers can do about this. The same goes on with many ISPs and wireless phone companies.
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Brian Shackelford

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This literally changed overnight.  Same thing happened with the Evolution plans last year.  I was able to change from my Liberty 30 to 18 overnight to avoid being stuck with the choice of a higher priced plan or switching back to a classic plan.  I would stay on Liberty 30 and gladly pay the extra if I could have been assured that the options to downgrade would be there as long as I am on Liberty, but my experience is that is not usually the case.  Exede seems to change their plans on the beginning day of a month when they do make changes.  My advice is get your installs scheduled prior to the end of a particular month to ensure you get a particular promotion or plan.  
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Old Labs

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See my comment below - what are your upgrade/downgrade options now? I can only check new customer plans. FWIW and from a few checks seems to be historically heavily loaded beams.

Nevermind, I see from one of your older posts that you were able to downgrade to Liberty 10 - missed it before due to the young lady spamming every post looking for friends and wanting to send us pictures ;)           
(Edited)
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Brian Shackelford

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Last night my heart skipped as I went to check the options after I saw only Classic Plans available for new users.  I have been back and forth about flipping to the Liberty 18 over the 30 since I go over either way and the speed is fast enough for me to do what I have to do.  

I went to check my options and it said that the feature to change plans was not currently available - that did not bode well.  Called Customer Care and they could still change my plan, but while on the phone the site gave me the options again to change my plan.  I got off the phone with customer care and made the change immediately to the Liberty 18.  My reasoning was that I didn't want to be stuck with the choice of staying with the highest priced plan if Exede decided to stop existing users from changing to a different liberty plan or switching back to Classic.  

Currently the site still shows Liberty 10 and 30 as options, but if past experience rings true, this will change in the next several days to a week.  I would love to see Exede allow customers to continue to upgrade / downgrade within their current plans once they have selected them.

Can a mod let us know what the plans are for existing customers.  Our Beam is 329 and a zip code in the this Beam is 23117.  What is the policy when plans change for current customers?  It really stinks that a current customer finds a plan that works for them but then is forced out of it if they just need to increase or decrease the Priority Data portion of it.
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Old Labs

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I doubt that ViaSat will publicly share its marketing strategy, but all of the plan changes that have been occurring over the past two years appear aimed at acquiring new customers while reducing attrition rates for existing customers. Given that they're working with a fixed capacity on ViaSat-1, plan offerings are probably based on how heavily each spot beam is utilized and number fo subscribers.

I too noticed another switch in plan offerings on my beam (beam 329 in Virginia) and only the Exede Classic Plans are being offered once again ( for a few months the Liberty Plans were being offered). I'd been considering a switch to a Liberty Plan but it was complicated by the fact that I would had to have dropped the Exede service I currently have through NRTC (a wholesaler) and become a direct subscriber through ViaSat. Don't know whether Liberty Plan upgrades are available to existing customers still since you need to login as a direct customer to see available upgrade plans.

Offhand, I expect more of the same delicate balancing of plan offerings, available capacity and network management policies until the next satellite is launched to increase overall capacity (now tentatively mid 2017 before it's put into full service).
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Steve Frederick, Champion

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I am on beam 314, and currently on the Liberty 10 plan. As of March 1, new customers can only get the Classic plans, a change from the Liberty plan offerings. Since I am already on Liberty 10, I still have the option of changing to the Liberty 10, 18 or 30 plans, but not the old Classic plans. My guess is that my beam (Central & Western NY) is getting more populated now. I have noticed those Exede Internet signs showing up on so many of the rural roads in my area, put up by one of the local dealers. I know many of my neighbors have switched from Hughesnet to Exede because of poor service issues and the better plans available on Exede.
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Brian Shackelford

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My guess is within 30 days at the most, probably much sooner you will not be able to switch to a different Liberty Plan.  If you make a change you will be forced to a classic plan.  This is how Exede has done it in the past.  Love to hear from Exede their policy on this.
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HMC1940

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I was wondering if they stopped offering Liberty plan for certain beams is beam is getting full and also guess speed is still pretty good on Liberty Pass. I haven't gotten on Liberty Pass yet but have heard others say the speed is still pretty good. Well if got a lot of Liberty users out there and beam is getting congested could cause problems. Just my thought. I have Liberty 12 and the minute I could get it I jumped on it. That was a while back. Very happy with it.
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Brad, Viasat Employee

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Whenever you're on a plan and the options change in the area you'll be grandfathered in and won't have to change. As for Why it disappeared, As Steve and Old Labs said, it's got a lot to do with marketing and probably the capacity of your service area. Keep checking we'll probably release the Liberty plans again later and may have just had to pump the brakes a bit and that's likely the case until ViaSat 2 is up and going as some service areas fill up. Keep checking and if you'd like you can also email us at exedelistens@viasat.com or call in to see if we upgrade you as sometimes the plans listed on Exede.com are for activating customers and existing may still be able to do the other plans.
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Brad, Viasat Employee

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You'd only be able to upgrade to whatever is in your area at the time. 
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JEP

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Brian - Are you seeing Liberty Plans and Classic Plans offered at the same time in your zip code?  If so, it is likely the Classic Plan will disappear soon, so I would not count on being able to switch from Liberty to Classic in the future.
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Brian Shackelford

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On the contrary.  Liberty was available to new users AND current subscribers sometime in November until just this week.  It has been pushed hard for the last couple months in our area (signs everywhere).  On 3.1.2016 this changes so that only Classic Plans are available to new users.  For the moment I can still switch between available Liberty plans if I login to my.exede.com.  When I login to my account and select Change My Plan, I only see the Liberty Plans.

This is fine with me, I prefer to be able to switch to a different Liberty Plan if I choose to down the road, but in my experience if I decide to change in the not so distant future, I will only be able to select a Classic Plan.  I was content on staying with a Liberty 30 plan for a few more months based on what I forsee my needs being, however if I lose the option to downgrade to a Liberty 18 or Liberty 10 and then only have classic plans to select from, I do not want to be "stuck" at paying for the Liberty 30 or having to choose to downgrade to a Classic Plan, so I went ahead and switched while I still could.  

It is really silly on Exede's part in this case as I would gladly pay the higher price for the Liberty 30 plan for a quite a while longer, but just don't want to be stuck on that plan until Exede offers something new in our area.  Again, not even a month ago I asked someone at Exede if these plans might be changing again and they said if Liberty was offered in our area they did not foresee any changes coming as it is the plan they are trying to get folks to move to.

So my guess is Either the Liberty Plans were not selling as expected -OR- so many people switched that Exede had to revert to the Classic Plans to ensure QoS for those that signed up for the Liberty Plan.

I know that Exede Neil worked with some engineers and found some potential issues on our Beam (as well as some others) and they are now implementing fixes for those.  Maybe that comes into play here too.  I really do not know the answer.

Long story short - if you are on Liberty and want to make any changes for the long term to settle into your plan until the new satellite is launched, I would highly recommend changing to the Plan you want to pay for now.  No telling how much longer the Liberty plans will be available to switch around for current Liberty subscribers.
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Brad, Viasat Employee

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Most likely we temporarily closed Liberty to new subscribers in your area to fight congestion and to keep the quality of service in check. Liberty is definitely selling quite well! Since you can switch on MyExede I would think you're OK as long as you don't go to vacation mode or anything. It's probably all traffic related. I know we're getting kind of tight in some areas and some beams have been closed to new subscribers. Once ViaSat 2 happens we'll have a lot more flexibility
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Brian Shackelford

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Thanks for the reply Brad.  The problem is with "I would think...."  That particular statement doesn't hold if suddenly things change.  I can't take that statement to customer service and get them to act upon it.  My past experience has been different, hence my encouragement to folks to make any changes sooner than later.