Liberty Pass Speeds Unuseable

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
We switched from Wildblue Pro to Liberty 12 in January.  We are now on Liberty Pass and the speed last night was an unuseable .6mbps.  Husband needed to watch a presentation and it was not possible even on the lowest resolution.  We are very unhappy that we made this switch - we were told that on liberty pass we would be at least as fast as our old Wildblue plan.
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amymeme

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  • Frustrated

Posted 1 year ago

  • 1
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Exede Lindsey

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Hello Amymeme, 

I'm sorry that you are unhappy about your Liberty package transition. Feel free to send us your account and contact info to exedelistens@viasat.com so we can help and review your account. or give us a call at 866.945.3258

For more information concerning the liberty package please visit the following link for more details on usage and speeds    

http://viasat.force.com/kb/articles/General/What-you-need-to-know-about-Exede-Liberty-Plans
(Edited)