Liberty Pass Speeds

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  • Updated 7 months ago
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Liberty Pass Sucks. It took 4.5 hours to download a bit torrent file. For the money Liberty cost there should be no data caps. Think i need to find a new internet provider
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Wolf Dog

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Posted 1 year ago

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Brad, Viasat Employee

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Hi Wolf Dog

If you are in Liberty Pass during our peak hours, you may drop below the 1-5mbps range. Visit exede.com/liberty for more information 
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vince mattingly

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It would be helpful for those of us considering liberty pass to tell us your average speeds at specific times, thanks. Sorry you're not happy.
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Brad, Viasat Employee

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Largely you will be in the 1-5mbps range if you are over your data and in the Liberty Pass. If you are well over your usage you may drop below that range during peak hours. Here's our information on our Liberty Plans http://www.exede.com/liberty/
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Kenneth Bush

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I, too, am very dissatisfied with Liberty Pass.  The Exede website says 1-5 Mbps, not "up to 1-5 Mbps."  I'm getting 225-250 Kbps.  Tech support says that everything's fine.  Of course, I can switch to a higher data level.  I'm not inclined to give Exede any more money if it can't life up to what its website says that it will do.
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VeteranSatUser, Champion

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All depends on your location and what beam you are on.
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Kenneth Bush

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The information on the website could easily be called false advertising.  While the speed issue is clarified in the contract fine print, Exede should not flat-out state that Liberty Pass speed will be between 1 & 5 Mbps, but that it could be "up to 5 Mbps."  I'm surprised that no state attorney general has taken Exede to task on this.  Maybe a prompt would be helpful?  Wonder if Hughesnet is any better.
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Judge and Jury

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Wonder if Hughesnet is any better
No, it's worse and will decay more as time goes on.
Exede is better and will get stronger as time goes on. 
Viasat-2 is close to becoming a reality.  The staff at ViaSat and Exede will finally breathe a breath of fresh air in their thoughts about their system performance.
(Edited)
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Bev, Champion

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So, is there any data limit while using Liberty Pass?
The Liberty Plans are not unlimited. Heavy users of Liberty Pass may experience slower speeds than lighter users of Liberty Pass. Your speeds on Liberty Pass will vary and in certain situations (such as during evening hours when the network is busy), the speeds may be so slow that your ability to use the internet may be greatly impaired. See the Data Allowance Policy and Network Management Policy for more information.  

http://help.exede.net/articles/General/What-you-need-to-know-about-Exede-Liberty-Plans

Sounds pretty honest to me. If you didn't read the available information that isn't Exede's fault, they did put it out there.
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Brad, Viasat Employee

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Looks like Bev found the section I wanted to pull up on our Liberty Pass. 1-5mbps is the range you'll generally see outside of peak hours but in peak hours it could drop below that range. www.exede.com/liberty will have a section that mentions that. 

Keep in mind you can always add more data or change plans to get out of Liberty Pass. 
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Stephen Rice

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Here is my speed on a Sunday morning using the Liberty Pass. When the network isnt busy I get great speeds. When it is busy (primetime) I see speeds as low as 256k. That's exact what I signed up for. People complaining about the Liberty Pass being slow during primetime makes no sense to me.
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Bradley

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Charge your battery Stephen.
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Stephen Rice

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I just signed onto my laptop which has a pretty good charge on the battery.  Apparently, battery life has nothing to do with speed.  I'm still pulling 10.1 Mbps on the Liberty Pass.
, .
(Edited)
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Bradley

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You know I hate you don’t you? Lol
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VeteranSatUser, Champion

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Like i said, all depends on the beam. I can't pull that kind of speed non-primetime with priority data!
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Kenneth Bush

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Many of you miss my point.  While the agreement says "up to 1-5 Mbps," (which is really bad grammar), most of the website references to Liberty Pass say "1-5 Mbps," without qualifier as to time.  That's what entices people to the concept of Liberty Pass.  It is improper to say in promotional material, "1-5 Mbps," but then to say "up to 1-5 Mbps" in the contract.  Why not simply be clear in the promotional material?  Interestingly, the Terms and Conditions regarding data allowance and the Data Allowance Policy make no reference to speeds.  I will keep track of my speeds during Liberty Pass and, if appropriate, communicate them to Viasat.
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Brad, Viasat Employee

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Hi Kenneth
Both our overview of the plan at https://www.exede.com/liberty/ and when you go to exede.com and hover over the question mark with Liberty Pass both use "Up to 1-5mbps". Granted there might be flyers out there as a lot of dealers use their own promotional material it can be found in the small print that nobody ever reads (I'm ultra guilty of it). 

"Up To" used by internet providers to illustrate what ideal speeds would be but due to the multitude of factors that can change speeds (equipment, network traffic, routers, devices, ect) they cannot guarantee a speed due to too many variables. Obviously if like you're on priority data and are seeing about 3mbps or something like that, we'll want to work with you to get that sorted out.
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Kenneth Bush

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Please don't go there.  Check out http://help.exede.net/articles/General/What-you-need-to-know-about-Exede-Liberty-Plans, http://viasat.force.com/kb/articles/General/What-you-need-to-know-about-Exede-Liberty-Plans, These do not say "up to," and the links are found on the Exede website.  Perhaps they should be changed? 

You can be sure that I will monitor speeds both on "priority data" and Liberty Pass.  In the evening, though, it's hard to find a speed test site that will even respond.  Speedtest.net tells me consistently over several days that my speed is 0.00.  Speakeasy's test site won't even respond to run a test.  After I compile some data, I will give Viasat these data.
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VeteranSatUser, Champion

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Use testmy.net. it is the most reliable speed test for satellire internet. Just select manual test and use a 10MB or so file for the test.
(Edited)