My modem seems to go into a reboot fit, everytime I am on liberty pass mode. Everytime I call exede they talk to me about managing my data better or something. However, one update or something really breaks the bank on the Cap. I have liberty30 the highest I could select.
Now the speed is not the issue I could care less about the speed most of the time. What I need is an always ON connection, but it just seems to reboot and its not like it reboots on a clock, it happens from every 5 minutes to every couple hours, its very odd.
What I would pay for for a truly unlimited sat service, I would pay for slower speeds if it never rebooted on me.
Anyone have this problem?
Now the speed is not the issue I could care less about the speed most of the time. What I need is an always ON connection, but it just seems to reboot and its not like it reboots on a clock, it happens from every 5 minutes to every couple hours, its very odd.
What I would pay for for a truly unlimited sat service, I would pay for slower speeds if it never rebooted on me.
Anyone have this problem?
Posted 4 years ago
Steve Frederick-VS1/Beam314, Champion
FWIW, I've been seeing this same symptom on Beam 329 for several months now after an earlier modem firmware update. Since that time, I've had my Dish and installation moved and checked due to a new roof (no more roof mount and brand new cable) and no indication of any problems there. Liberty isn't even available nor has it been.
Sporadic occurrences during prime time when I'm rarely on anyway - most recently Friday around 6:30 PM. Short outage where connection is lost before being restored and reacquired. The times I was able to go to the modem status page before signal acquisition started, the client side proxy statistics briefly showed a disconnected status and a health of "low memory" - very briefly and you have to get there very quickly.
More inconvenience for me and not enough to warrant going through the frustration of NRTC phone support, but passing along the info in case it rings a bell or makes sense for/to ViaSat techies.
Actually had a private exchange with someone else on Beam 329 experiencing the same - not sure if he's still experiencing it but perhaps he'll weigh in also - but I forget what we concluded since I am most definitely low on memory.
Sporadic occurrences during prime time when I'm rarely on anyway - most recently Friday around 6:30 PM. Short outage where connection is lost before being restored and reacquired. The times I was able to go to the modem status page before signal acquisition started, the client side proxy statistics briefly showed a disconnected status and a health of "low memory" - very briefly and you have to get there very quickly.
More inconvenience for me and not enough to warrant going through the frustration of NRTC phone support, but passing along the info in case it rings a bell or makes sense for/to ViaSat techies.
Actually had a private exchange with someone else on Beam 329 experiencing the same - not sure if he's still experiencing it but perhaps he'll weigh in also - but I forget what we concluded since I am most definitely low on memory.
(Edited)
For a few weeks last August through mid September, my modem in Beam 329 dropped connection at least once a day, sometime 2 to 3 times at random. All my modem stats were good and down time was only a couple of minutes. For the past few weeks, the modem drops connection maybe once or twice a week, but it usually corresponds with heavy rain rates on the order of ~2" per hour. The frequent "out of the blue" dropouts have stopped, at least for me.
Brad, Viasat Employee
Diana, Viasat Employee
Steve Frederick-VS1/Beam314, Champion
Diana, Viasat Employee
