Let's share some statistics.

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi, I would just like to hear about every ones experience with Exede. I am not completely stupid when it comes to dealing with technology, I use it a lot. My favorite thing to do is build PCs. So, I find it kind of odd that I can watch a YouTube video at 1080p, but I cannot download faster than 20Kb/s on Steam (This is only during the evening and night hours.) I have contacted support and they have offered to replace my modem, but how can it be a hardware issue if this only occurs during certain parts of the day? At around 11 AM my speeds are blazing fast, and great. But when peak hours come around, the Internet is nearly impossible to use for downloading or streaming. That is from about 5 PM-3:30 AM for me. 
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes

Posted 3 years ago

  • 1
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
http://i.gyazo.com/af49ae9863523d93f5d644697da44bc7.png 
Screenshots of my Speedtest. I cannot even load a YouTube video, download anything, or watch anything. Speedtest does not reflect the performance. 
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
I am not sure what you mean about speed test not reflecting the performance.  Are you saying that you have 2 problems, one of which is the slow speeds during the hours you stated, and the second problem being unable to stream or download anything even when speeds are up?  One thing I have noticed esp during late night free zone, is that speeds may go significantly up and down by a LOT over very short periods of time, if you check speed test every few minutes at times...this may account for some of the issues you describe, although I don't have problems downloading or streaming even when my speeds dip a lot. 
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
Basically I'll run a speedtest right? Get around 7-8 Mb/s but when I actually try to do anything besides a speedtest, its not anywhere near the speed of the speedtest. 
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
ok, so are you seeing significant dips in speed during the hours you describe?  I am saying I get measurable slowing of my speeds during those hours, but I am using speedtest when I say that.  When it gets much slower I can see that it takes longer for pages to come up, but not so much that it is a problem for me.  You don't see any correlation between performance times and speed, or do you mean not to the degree that would be expected (sometimes speeds seem pretty high but function is still poor during those hrs, more problems than you would expect at speedtest measured speed?)
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
From around 5 PM - 3 PM the speeds are so slow you cannot stream, download, or anything. The Internet is completely useless for anything besides surfing the web that is a 10 hour period where I cannot use the majority of the Internet.  
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
Tim, I have slowed speeds during exactly the same time period you describe.
I have read repeated discussions on this forum about the issue of speeds slowing during "primetime" eve hours and during the Late NIght free zone.  This happens to me as well.  I have heard that this is due to congestion during these hours and I have even heard that the beam where I live is known to have a definite problem with such congestion (central Virginia)
This is not currently a problem for me, I guess because I don't use the internet the same way you do, but I have to say that even when my speeds are way down, I don't notice any major speed related  issues with streaming youtube videos or with watching netflix, or doing downloads, so I don't worry about it.
While it seems to me that my speeds may frequently dip below what Exede promises my average speeds should be, I am glad that they didn't refuse to sign me up a yr and a half ago, which I suppose they could have done to address the congestion problem where I live.  My speeds, even when they are slow, are much better than the speeds I had with the old Hughesnet--I do hope that these problems will be corrected in the future, perhaps when the new satellite goes up, but so far the slowing of speeds is not interfering with my use of the internet.
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
You can only go as fast as the slowest Part.... steam throttles..... just because you get 11 down from your isp...does not mean your going to get that speed every where, all the time... just saying
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
Steam have thousands of peolpe sucking down loads and log ins all day....nso the site its self only allows a certain max speed for folks uskng the web site..... it has nothing to do with exede.......
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
Then explain to me how I can change over to my mobile hotspot and download at 1 MB/S?
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
Kaotic T,  thought I had read that about Steam in other posts, but I wasn't sure if I was remembering correctly. thanks.
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
Timmy, what mobile hotspot do you use?  I think I read in another discussion that when you switch to a different technology (no longer using satellite) things may operate differently with your speed and Steam--but I don't know the details as to why. Anyone else know?
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
It's just a Verizon Hotspot. I've never heard of switching between Internets to slow down Internet Speeds. I've does disconnect you for a second because the IP is changing, but I don't think that has anything to do with it. Besides, my problem is experiencing slow speeds everywhere outside the Speedtest. 
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
But it shouldn't be 0-20Kb/s that's dial up speeds. It should at least be 100kb/s. Like, it's not just Steam. It took Firefox 20 minutes to download last night. My internet is completely fine now though, but it will slow down again around 5 PM EST. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
If it was 20KB/ that would be .16 Mbps or if its 20kb/s that would be .02Mbps
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
No it took him 20 minutes to download the Firefox installer file.
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
I recently reformatted my computer, and I was downloading Firefox to my computer to see if I had any better luck for streaming it. It took 20 minutes inside the installer to download the files. As I said, my download speeds are not reflecting the Speedtest at all. Here is last nights speed test: http://i.gyazo.com/af49ae9863523d93f5d644697da44bc7.png . It does not take that long to download Firefox, or ANYTHING with those speedtest. Firefox isn't even 100mb. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
Firefox beta is 40meg so if it were downloading at 10Mbps should only take like 2min max
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
Exactly, it's like this for everything I do. Any applications or platform I use, it's downloading at these speeds with these speeds on the Speedtest, of course, it's only like this for certain hours of the day.
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
Basically you cannot do anything besides surf the web from 5:00 PM - 3 AM. This is not a hardware issue or this would occur all the time, it's something to do with the congestion. 
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
I agree that if it is consistently variable by time of day/night, doesn't seem like could be any hardware issue.  and the time period you are talking about is the same time period others report where speed is slowing significantly and some are having resultant problems.  My speeds aren't going anywhere near as slow as yours (if you are getting speeds like 0-20Kb/s)and I am never unable to do downloads.  
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
My speedtest will report 6-8 Mb/s during these hours, but no download is speed from anywhere is even remotely close to the speedtest. The speedtest is like 10x faster than anything else. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
You have to remember that speed tests show in Mbps. Google chrome downloads show as KB/s two totally different measures of data. The conversion is kilobyte per second or KB/s = megabit per second or Mbps x 125
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
I know, my speedtest was showing 8 Megabits, that means I should be getting around 1 Megabit for download. Not 10 kilobytes. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
That does seem odd that its that much of a difference. Though I have watched a few movies last few days and even though speed test shows like 15Mbps DL I still had to start the video then pause it for about 20 min to get enough loaded so it wouldn't buffer on me.
Photo of Timothy James

Timothy James

  • 62 Posts
  • 18 Reply Likes
I can't even load videos during certain hours of the day.
Photo of Doris Gingery

Doris Gingery

  • 1 Post
  • 0 Reply Likes
Hi, I am EXTREMELY disappointed with my service and my contract is up soon (woo hoo) ..although to be honest im thinking of paying the cancel fee and being done with it. I have extremely slow speeds ...every single night. If i have data left and it hits midnight *boom* im throttled back to a snails pace all night long. If someone in my household makes a mistake and downloads some streaming video or something during the day and we go over the measly 10 gigs the rest of the month is a total nightmare. Speeds at like .1 mbps ..its worse than dial up. The worst thing is if i do go over and the speeds go that low that is were they will stay until the next pay period. Late Night Free Zone doesn't exist for me, the speeds never increase. I have repeatedly power cycled my modem it does no good. I have talked to tech support so many times ive given up ..they just keep telling me that they appreciate my business (what a joke) and to power cycle the modem. (for the millionth time)
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
considering the circumstances you describe, I can see why you'd want to cancel.  can't understand why things like speeds not increasing (at all?) during LNFZ (when you are DAP'd) Seems like that is something customer service could pretty easily check for you?--did they comment on this specific problem?  Streaming and the 10gb a month plan don't work together unless you do some special fixes like getting and using playlater.tv (there is a cost to get playlater and not everyone wants to learn how to set it up and make it work for them--but this makes all the difference for me in being able to stream loads of tv/movies on my cheapest exede plan/same as yours).  
the good news is, since you are thinking of cancelling, sounds like you have some other alternative which you have reason to think will work much better for you than does satellite internet technology.  
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Doris, I am truly sorry we did not live up to your expectations, we need to do better.  Please let me know if I can be of assistance in any way. I would be more than happy to take the time to review your account to make sure all is okay with your data. Please feel free to send an email with your account and contact information to exedelistens@viasat.com. Thank you. 

This conversation is no longer open for comments or replies.