Less than a month

  • 1
  • Problem
  • Updated 1 month ago
s. L. O. W. Beyond 1980's dial up. It takes 3 1/2 hours to watch a 2 hour movie......if you can stand to watch the buffering. Been a customer for less than 1 month. I
am DONE! Not another penny to this company. I want a refund for crappy reception. Bronze should be called Snail speed and Silver should be called Carrier Pigeon. Done done done.
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Karen Ann Coffey

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  • pissed off and ripped off

Posted 1 month ago

  • 1
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J&J

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What a cute kitty.  The early termination charge is $15 per unused month of your 24 month contract. Since you're had it one month, that leaves only a $345 charge to terminate now.

Are you absolutely certain you don't want to send an email to viasatlistens@viasat.com explaining your service problem giving them a chance to make adjustments to make it work better?
 
If you decide to send them an email, include your account number and contact information.

The email goes to Corporate ViaSat broadband services in Denver Colorado for their action.  

 
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Stephen Rice, Champion

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I didn't know it was possible to stream video during the 80s. Back in the late 90s I remember it taking me three days to download the Blair Witch Project and the resolution was something like 80p. Those were the good old days, back before everyone was online.
(Edited)
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Karen Ann Coffey

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I am 57....maybe it was 1971 or 2000.....it sucks
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Stephen Rice, Champion

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You had a personal computer in 1971? Wow.
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Karen Ann Coffey

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Geeze o pete i ment 91....... Too late too tired
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Karen Ann Coffey

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Id do remember dial up.....viasat sucks like dial up when it comes to video regardless of the year.
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Old Labs

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It's OK you're 57 and tired - I'm older and more tired ;) Stephen doesn't even remember that someone did in fact express an appreciation for Suspicious Minds on this forum... and he's young.
(Edited)
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Jim16

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Karen, What service are you using to stream movies?  Netflix can be adjusted to stream better for you.  Have you set the playback rate to AUTO?
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Karen Ann Coffey

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Netflix, Hulu, and Amazon Prime. Worked on them, heck I can nkt even get a speed test to work so slow. Right now I am using by brother-in-law 's Hughs net at 1 bar because mine keeps coming and going.
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Karen Ann Coffey

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Yes tried it at AUTO.
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VeteranSatUser, Champion

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Which plan you got?
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Karen Ann Coffey

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Silver....Bronze was a joke. Gold is WAY out of budget. Silver is too because we just moved and I am looking f or a job and need the internet.
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Karen Ann Coffey

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Silver unlimited
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VeteranSatUser, Champion

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Are you beyond your priority data limit? While the plans are advertised as "unlimited", they are not really, at least not during primetime hours.
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Karen Ann Coffey

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Nope. 50.1. / 60.
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Karen Ann Coffey

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This has been going on since day 2
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Karen Ann Coffey

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Oh here comes a storm. A few sprinkles and it is gone.....while Hughes net is still going.
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VeteranSatUser, Champion

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You have both services? Why?
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Karen Ann Coffey

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My brother-in-law is on Hughs net.....my kindle is linked to his house. The signal is weak where we are living, but when our internet goes down, or won't load without buffering, I switch to his when needed. Unless the rain is horrid, his stays up.
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Steve Frederick, Champion

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Karen, if you lose your Viasat internet because of sprinkles, then you have an equipment problem, most likely because of your dish being out of alignment. Your RxSNR must be very low, which is an indicator of dish alignment or obstacles blocking the line of  site between your dish and the satellite.

You can check your modem statistics by plugging in 192.168.100.1/?page=modemStatus in your browser.
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VeteranSatUser, Champion

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Perhaps.  But like me, she could be on a beam edge and her RxSNR is just naturally low. 


Still worth it to have it checked out. 

Also, because of satellite positioning and the location of the weather, it is possible Hughesnet would be up and Viasat would be down, or vica versa.