Less than 2 mbps entire month of February

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  • Updated 4 months ago
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My speedtest has documented less than 2 mpbs for the entire month of February. Each time I contact tech support, I get a canned response, no help, and a closed ticket. I just requested an upgrade to the 25 mbps service - if ViaSat can't maintain 12 mbps (or even 2 mbps), how are you going to maintain 25 mbps? Or will you continue to provide canned responses and no help?
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Andrea Bertke

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  • angry, frustrated, discontent

Posted 4 months ago

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Jim16, Champion

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If you can't get more than 2mbs now then upgrading will not get you any faster speeds. Don't upgrade until your situation improves.  Either your equipment needs a looking at or you are on a very congested beam, and that should get better in the weeks and months ahead when the new satellite starts its service. 
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Andrea Bertke

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I keep hearing about this new satellite going into service that is supposed to help the congestion but I can't find any definitive date when this is supposed to occur. We are in a very rural area that has very limited options for any kind of internet, so ViaSat or HughesNet are our only options. I hear HughesNet has worse speed regulation and tech/customer support than ViaSat but this is incredibly frustrating, paying for 12 mbps (and soon 25 mbps) to get less than 2 mbps consistently. How do I get ViaSat to figure out the problem? Will this new satellite really fix the "congestion" problems or will they just have more excuses and canned responses?
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Jim16, Champion

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The new satellite is working now and will be taking the load off of the beams that are congested.  Not sure how long this will take.   Contact the Moderators here with your problems and they may be better to help you.  Send an email to Viasatlistens@viasat.com with your account number and tell them what is going on.
(Edited)
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Doug Morris

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Same here!  I'm happy to get 1 Mbps download speed right now.  Have been a customer for five years, but I guess it's time to call HughesNet.
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Andrea Bertke

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This reply was created from a merged topic originally titled Slow speed - no help - BS canned responses from tech support.

Slow speeds for the entire month of February. I am tired of canned responses, useless advice and closed tickets, without solving the problem. "Bandwidth is like a highway with everyone going to the beach at the same time" "Bandwidth is like a pie with everyone taking a slice" What is this bullshit? Fix the problem!!
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Bev, Champion

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Speed that Mbps number, which I'm guessing is the issue is very much dependent on traffic at the moment. More people using the internet on your beam at any given time equals more congestion and, yes that is just like congestion - more traffic, on a given highway. The more there are, using the highway at that time, the slower it is for everyone. Same for internet traffic on your beam, more users online, more traffic, slower for everyone.

Beams are determined by geographic location so, switching beams in NOT possible. With Viasat 2 now operational, the congestion will lessen over the coming few months.

Now if you are referring to your data allowance, the solution to running out of Priroity data before the end of the month is either to change to a plan with more data or, adjust your usage to fit your plan.