leave of absence

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  • Updated 3 years ago
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  • (Edited)
we are new customers and having great service so far - - - -We spend a period of time away from our GA home each summer - - - somewhere I heard or read that we can put the service on standby during our time away - - - - we plan to be away after June 6 and to return in a couple of months - - -  Thanks you - Charles
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Charles Thompson

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Charles,  I have removed your personal information from your post. This is a public forum and we want to keep it private.

We have a hibernation (vacation) plan just for that reason.  The link  (http://help.exede.net/articles/General/How-to-temporarily-suspend-your-Exede-service) that was provided by Jim will give you all the details and how to get started.

If you have any additional questions, please send an email to exedelistens@viasat.com or call 855.463.9333 and speak to one of our Exede Customer Service Representatives.