Land line phone service out again...

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I have phone service with you and my phones are not working at all. They were out all day.. then came on for about an hour and their out again. No dial tone??? This has happened before. I unplugged system but it did not work. Please help I need my phone. It's a land line. Robin Ross
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Robin Ross

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  • aggravated

Posted 8 months ago

  • 1
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Matt B, Viasat Employee

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Robin,

Please call into Customer Care at 855-463-9333.  They will be able to troubleshoot and escalate if necessary.  
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Robin Ross

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phone out most of time..is this a problem with all?? I have to reset box all day every day?? No calls in or out.. sick father need my land line! Going to switch if not fixed soon.. been doing this for a month now... calls trying to come in get busy signal, calls out no dial tone just recording that not connected with server??? Robin
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James E Besser

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call the number matt told you too do  mine went out they fixed it weekend might have too wate tell monday or might be a easy fix hang in there
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Matt B, Viasat Employee

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No, it shouldn't be an issue.  Have you reached out to Customer Care?  What did they say?

My team can take a look, send us an email at ViasatListens@viasat.com.
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Dave

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I was wondering is the sunspot activity here lately has anything to do with it. Reason I say this is because the day the solar flare hit the earth my system went down for about 20 minutes. But I knew the burst was going to hit so I just waited and it came back. This was on thursday I believe.
So this may be a factor to. Just a thought.