Laid off for COVID19? Viasat doesn't care!

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  • Problem
  • Updated 2 months ago
  • (Edited)
I pay over $170 / mo for "Um-limited" plan which throttles me after 100Gb which is 1/100th of the data a $60/mo Comcast plan would give you. I'm a bartender laid off when EVERY RESTAURANT IN FL WAS ORDERED TO CLOSE so I called Billing to ask if they could give me a couple weeks to pay the bill since, you know, WE'RE EXPERIENCING A GLOBAL EMERGENCY and their response was "Sorry". I've never been late paying my EXTORTIONATE $170 a month bill but they "absolutely cannot" give me a couple weeks to figure out how to pay them? WHAT A JOKE OF A COMPANY. Rest assured I will be contacting the state and federal governments to report them. THIS COMPANY IS A SCAM FROM THE START AND NOW THEY DON'T GIVE A **** IF YOU'RE OUT OF WORK LIKE FOUR MILLION OTHER AMERICANS.
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Jay

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  • PISSED OFF!

Posted 2 months ago

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Old Labs

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Maybe you should call back and pint out to them that Viasat has joined the FCCs Keep Americans Conencted initiative and pledged for 60 data to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  3. Open its Wi-Fi hotspots to any American who needs them.
If that doesn't work, viasatlistens@viasat.com

This is what happens when you outsource administrative functions such as billing and tech support to incompetent third parties.


(Edited)
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Tina Bacon-Meriweather

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So I called to see if I could get some type of increasing data usage based on the fact that I have five children and a daughter that are now homeschooling from home and she’s working from home and the company said no so I will be canceling as soon as my contract is up because their service actually has sucked since I got itI already paid $125 a month and customer service suggested that I go up to the highest package what would cost me about 180 I must’ve lost the Flippin mines
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ExSatUser

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Probably better off paying yet cancelation fee and moving on. You will be better off in the long run and perhaps save money.
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Homeskillet

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When is the public school system going to realize a lot of people in the USA do not have hardwired broadband? When will they get in touch with the real world?
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ExSatUser

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If people and government don't realize that now, they never will.
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Lee Herring

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Homeskillet, call your local school board member. I'm a teacher in a largely rural area in TN. My school has spent the last week putting packets together to send home to kids. Parents are picking up this morning (which is still a REALLY bad idea in the current state of things). We do realize the futility of our efforts, but we have to do something. Something's got to change where internet tech is concerned. I need to be able to video conference with other staff and have to go in to our building to do so because of Viasat not finding a solution for folks to be able to work from home.
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Larry Wolff

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They are the worst, while most every one in the world is giving people a break during this so called crisis, taxes, rent, mortgages and so on. What do they do? throttle my download to .3 Unusable. counting the days until my contract is up.
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Homeskillet

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This is what happens when you outsource administrative functions such as billing and tech support to third parties.

I thought they brought all that stuff back in house after I left Viasat, although the offices are in Mexico they still were managed by Viasat. True or false? I know when I used to call tech support I got someone in a grass hut in a 3rd world country reading off a script. Even after I told them I had reset my modem before I called they would start telling me the procedure of how to reset a modem.
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Homeskillet

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I do not care. Do you have Trump Derangement Syndrome? You seem to come unhinged on people out of nowhere. Mentioning xenophobia for no good reason is kind of a dead giveaway.
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Old Labs

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Nothing could be further from the truth - but nice try at deflection. You don't care and aren't willing to do the research -  hit us with another brain fart. 
(Edited)
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Stephen Rice, Champion

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The sky is blue.
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ExSatUser

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Water is wet.