LAC connect

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  • Updated 2 years ago
i cannot connect to the internet from my desktop. it says, LAC not connected, check this connection. nothing has been unplugged. I don't which cable to check. the power was off for about an hour. i can get internet access on my laptop. please help. thanks
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Grannie Glenda Rose

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  • confused

Posted 2 years ago

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Starring Matter

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LAC presumably stands for Local Area Connection, which basically means you are not connected to a network.  Is this desktop typically wired, or wireless?  

If it's wired, you likely have an ethernet cable that goes from your router into that desktop, make sure both ends are secure (switch the ends just to be sure).

If the desktop is typically wireless, you'll want to click on your wireless icon on the bottom right of your screen, and then click on the name of your wifi network.  You'll see a box that says "connect" along side a check that offers to "connect automatically."   Make sure that connect automatically box is checked, and then click the connect button.

You say the power was out for a while, was it a power failure?  Did the desktop shut down improperly because the power was out?  If that's the case, you simply may need to restart the desktop.

The more details you can post, the more we will all be able to offer possible solutions, if it's none of the above.
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Grannie Glenda Rose

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my desktop is wired. i checked all the wires and cables, all are connected. all the power is on to everything exede box, printer, lamp, etc... yes power failure. usually when there is a power failure, my desktop comes right back on after reboot. my desktop did come boot up normally except for internet connection. also my laptop is working fine, wireless connection and everything.
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Diana, Viasat Employee

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Hi Grannie, If your laptop is getting internet connection then it may be your router connection, if you are using one.  Please send your account and contact information to exedelistens@viasat.com. Thanks