keeps disconnecting

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  • Problem
  • Updated 2 years ago
My internet at home keeps disconnecting and we have to unplug it to make it start again. This is a problem because it is hooked to our security system and we are in flordia for 2 months andhave to keep having someone go over and fix it. What can we do
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Margaret Osborne Newton

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Posted 2 years ago

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Margaret - Is the modem losing connection with the satellite or is your router losing connection with the modem, or is your computer losing connection with the router?  You need to figure out where the connection is breaking down.  When this happens, look at the lights on your modem.  If they are lit with some flashing on the bottom three, it probably isn't an Exede problem.  You can also email with your account information and they should be able to tell you if your satellite connection has been stable.  There used to be some issues with certain models of routers, but I don't know all of the details on that.  That might be your problem.

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Exede Lindsey

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Hi Margaret, that is very odd, this definitely sounds like it can be modem or router issue. Have you tried bypassing your router? Do you get the same results?  Please give us a call at 866.945.3258 or send your account and contact info to for support to get this taken care of as soon as possible.