New satellite?

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when i signed up with excede internet, the guy who came out and installed everything said in january the company was going to be launching a new satellite and that the company would be offering unlimited data. is this true? just wondering.
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Melissa Patterson

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Posted 3 years ago

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Jim16

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Yes and no.  New satellite will launch in a couple of months.  No unlimited internet.  There is no provider that really has unlimited internet. They are playing word games.  They have decided that if they don't cut you off completely after you use all of your data, they can call that unlimited.  Heck, Exede could say they provide unlimited internet if they use that same criteria.
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Hfcomms

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I work a security detail for a large complex and the local installer has told me things that I know are not true as I keep up to date on the offerings and the status of the new launch.  The installer and his wife work as a team and they cover a large territory and they are both personable.  I won't say he is intentionally being misleading....I don't know.  But I do know that what I read and what he says are quite often two different things. 

The other day when he pulled up he asked me if I was still under contract with Exede because now he is pushing Hughes with their new satellite.  [They do both Hughes and Exede]  It's always like that with new technology and satellite systems.  When the new Exede system gets going he'll be saying that it's better than Hughesnet because it's a brand new bird with no customers.

Bottom line is don't believe anything that anyone tells you and do your own due diligence including reading the fine print of the contract and what you are agreeing to up front from Exede's website prior to getting the service.  That goes with anything or any service nowadays.  Doesn't mean they are intentionally trying to mislead you but they might be telling you something they were told.  Check it out yourself as you are your own best advocate.
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Jim Eoff

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I received a mailing from an installer claiming a 150GB data cap, which is what I've been waiting for, but alas it appears so far to only be available to new customers.
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Diana, Viasat Employee

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Hi Melissa,  We are launching a new satellite on June 1st, 2017 and are very excited about it.  

We have not released specifics around data plans yet;however, we expect plans with more robust data allowances, such as Freedom,will be available across the country, once ViaSat-2 comes online.

ViaSat-2 has about twice the capacity ofViaSat-1, with an anticipated 300 Gbps of capacity versus 140 Gpbs on ViaSat-1.That additional capacity will be layered on top of the capacity of our other threesatellites (ViaSat-1, Anik F2 and WildBlue-1) and will allow us to offer enhancedservices, higher speeds and even better data plans.
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mike barber

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I hope that by "better data plans" you mean more monthly data for the same price. $65 for 10 gigs of data and 12 meg download speed is extremely expensive considering the graphic and video activity on almost every website. Combined with the intrusive and constant updating by Microsoft makes almost impossible to not run out. At my home in South Carolina I get UNLIMITED DATA and 60 MEG DOWNLOAD for less than $40 per month. As I have stated before, if Exede doesn't change it's business model the competition will move into this niche market and Exede will soon be out of business.  Remember limited cell phone plans?
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Jim

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The only competition for this "niche market" would be another satellite provider with the same limitations as Exede. I don't see anyone investing the billions necessary to compete with Exede and Hughes anytime soon.
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mike barber

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Most people don't really care about the technical issues, just the value. The "ground based' or "cellular" systems will evolve to push the them out. And the competition is not ground based or cellular vs satellite, it is ISP vs ISP.....
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Dexter Lumen

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Isn't that exactly what SpaceX is doing?
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mike barber

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Good point.
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Gwalk900, Champion

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You gentlemen are overlooking the point that your highly respected entrepreneurial ground based ISP's have already decided, not by word but by deed, NOT to invest and service your area.

They have a static cost per mile be it copper, fiber or whatever ... The lack of population density tells them that they will not recoup their investment at a rate to their liking despite have much lower cost basis.

You may find some county-wide wireless startups that are funded by government but many/most are underfunded, poorly managed and less than ideal hardware selected thus are plagued with issues.

The Big Boys said ... there is no money in serving your kind.

The Small Guys are simply not up to the job.

Comments thus far are more along the lines of wishful thinking than anything else.

Perhaps you would be better served by gaining a better understanding of the strengths and weaknesses of your current options so as to get the very best from it until, if ever, another viable option presents itself.


  

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Dexter Lumen

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You gentlemen are overlooking the point that your highly respected entrepreneurial ground based ISP's have already decided, not by word but by deed, NOT to invest and service your area.
That's not really true at all. My area is scheduled for wired and wireless in the future, but it's just taking them a long time to get to my area. In my experience a lot more wireless ISPs are starting to show up and service these areas that aren't scheduled for wired connections. I'm only using exede because it's my only choice and as soon as anything shows up I'm dropping this poor service. If they had actually provided good consistent service with reasonable data packages I might have stayed, but they've oversold and overpriced themselves for anyone with more than 1 option.
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Gwalk900, Champion

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As has always been said: Satellite Internet is a connection type of last resort.

If one has another option ... take it.

Satellite Internet is not  a mainstream connection.

Satellite Internet is intended for and serves a niche market.

Anyone the doesn't know or understand that simply has not performed due diligence.

Whenever anyone engages in, or contracts for, anything with a service commitment and/or a cost that exceeds that of pocket change needs to research the product or service to ensure that it meets their needs.


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Dexter Lumen

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Thanks captain obvious, but that has nothing to do with what I wrote. Yes it's currently a last resort for most people but it doesn't have to be that way. Due to having the LNFZ with a higher speed I'm actually able to download far more than my friends who have a slower wired connection it's just that the other parts of the day it's practically useless. Exede is clearly going for maximizing profits at the expense of it's customers which if they'd stop overselling and raised the capped speed a bit it would actually be a reasonable service.
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J&J

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Dexter...  You're an idiot.

Exede is a business.  They must make a profit or get out of business.
Exede and Hughes could be charging $300 a month for the same service and people would still subscribe.  You make them out to be a cold-blooded heartless company bent on reaping every last cent a person might have at the bottom of their pocket.

If Exede didn't make a profit, you would be hoping to get a full 1200 baud out of your Hayes dial-up modem where you live.  It's that Exede does make a paltry profit that made it credit worthy to attract private investors and investment bankers willing to loan them the money to make THIS web page a reality.

If you hate Exede so much, dump them and go to HugesNet.  Come back in a year or so and let us all know how that worked out for you.

To see your monthly bill in action go HERE on June 1.  You can watch it live.
 

 
(Edited)
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Jim16

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I'm not sure why there is this attitude toward hating Companies.  When I drive my car to work, I love car companies.  When I go food shopping, I love Food companies.  When I wake up in the morning and have heat and air on, I love the electric, Furnace, Air Conditioning Companies.  So Dexter, why don't you go to your work and tell the boss that he can cut your pay when things get a little tight at your Company. Because I'm sure you don't want them to be "clearly going for maximizing profits at the expense of it's customers" 
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Gwalk900, Champion

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Lets take a closer look at this "clearly going for maximizing profits" argument.

Frontier, Comcast and so on say "nope, not going to build out there. It will just take too long to recoup our investment despite the fact we can use the equipment for the next 50 years".

Exede spends $625 million for ViaSat-2 plus another $107 million in launch costs. The satellite has a service life of about 15 years and then it needs replaced.

Who is protecting their margins here.

If I am in need of goods or services I will make a decision based on a number of criteria including value. If I feel that the value isn't there then I decline to purchase that product or service.

Internet service is not a necessity.

Dexter, nobody twisted your arm, forcing you to sign up with Exede.

 

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mike barber

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 I'm not sure it's fair to categorize people as "company haters" when they are just providing feedback about "poor value" which is what IMHO, is the basic problem with Exede. Of course we have no idea of their profit schedule or management salaries but based on the corporate models we have seen in this country it's understandable why people go there.
 Things are difficult for people in this country and they see themselves slipping away in their economic status while enormous wealth goes to only a few.... be sure, that is not whining, it is merely a statement of fact.
 Due diligence doesn't get you much when your choices are limited to only 2 providers. Cable and fiber optics is slowly but surely approaching my area and it isn't because there is any population increase here. It's purely economics and competition... And with AT&T's technology to use your phone line for broadband, there's another "player" in the game. I investigated internet service through my cell phone carrier and it was less expensive than I had figured. Still more than satellite but I'm sure that will change soon.

 There will always be someone trying to make a better mousetrap.

 I must say that the example of "asking your boss to cut your pay" is a bit inappropriate here (and certainly not logical at all). As is the name calling. How does any of that help further the discussion? Like mom used to tell me, "If you can't say anything nice then don't speak".
 And I'm sure you all have seen the new advertising by Hughes about their new satellite and Next Gen service. They are only 5 bucks a month more and I am talking to them now about changing my service. If Exede were more responsive to my needs I may not be having that conversation.
  
 I worked for an international corporation for 34 years and during that period employee numbers were cut by 20% one year, we had several years with no pay increases and the annual pay raises we did get were not enough to cover the increase in health insurance coverage. So, trust me, management is way ahead of you on the "cost reduction" thing.
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mike barber

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Dexter....  clearly you are not an "idiot".... name calling is for bullies... "sticks and stones...."

LFNZ ??? 
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J&J

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The identity of idiot was furnished for  Dexter's own self realization of the category of thinkers he's a member of, no bullying intended.  He can drop his membership any time he chooses. 
 
                                
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Dexter Lumen

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I'm not sure why there is this attitude toward hating Companies.  When I drive my car to work, I love car companies.  When I go food shopping, I love Food companies.  When I wake up in the morning and have heat and air on, I love the electric, Furnace, Air Conditioning Companies.  So Dexter, why don't you go to your work and tell the boss that he can cut your pay when things get a little tight at your Company. Because I'm sure you don't want them to be "clearly going for maximizing profits at the expense of it's customers"

We both know that there are huge differences in what exede is doing and those companies you listed. If after Ford sold so many cars that the maximum speed of every Ford car had to be reduced would you still love your car company? If you only had a certain amount of heat and the company charged you ridiculous prices for every hour you went over your allotment would you still love them? Of course you wouldn't. Exede knows how many customers they can realistically have and still give their advertised serviced, but they go beyond that to make a quick buck while their customers have a fraction of their supposed speeds. All hiding behind the "up to X speed".
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Dexter Lumen

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Lets take a closer look at this "clearly going for maximizing profits" argument.

Frontier, Comcast and so on say "nope, not going to build out there. It will just take too long to recoup our investment despite the fact we can use the equipment for the next 50 years".

Exede spends $625 million for ViaSat-2 plus another $107 million in launch costs. The satellite has a service life of about 15 years and then it needs replaced.

Who is protecting their margins here.

If I am in need of goods or services I will make a decision based on a number of criteria including value. If I feel that the value isn't there then I decline to purchase that product or service.

Internet service is not a necessity.

Dexter, nobody twisted your arm, forcing you to sign up with Exede.

Must be nice to have customers blindly praising such sub par service. Blink twice if they're holding you hostage.
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Dexter Lumen

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The identity of idiot was furnished for  Dexter's own self realization of the category of thinkers he's a member of, no bullying intended.  He can drop his membership any time he chooses. 
Thanks for your well thought out reply as usual.
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mike barber

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Sorry. No amount of twisted logic or "I was only trying to help the guy" can justify an obviously insulting and mean spirited personal insult".
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Gwalk900, Champion

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You simply cannot compare a satellite connection to any ground based or cellular systems.

Exede (and the 'other guys") are NOT in competition with ground based systems.

Satellite serves a select market ... namely those with no or very limited options.


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mike barber

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Most people don't really care about the technical issues, just the value. The "ground based' or "cellular" systems will evolve to push the them out. And the competition is not ground based or cellular vs satellite, it is ISP vs ISP.....
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Jim16

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It has nothing to do with what people want.  No company is going to run cable or build towers to get one house every half mile just to fill the niche.  I live where there are three houses in 3 miles.  Only a satellite is going to fill that niche.
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mike barber

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Exactly. Companies exist in "this world" by giving people precisely what they want so they can make a profit. My experience has been that where that potential exists, like I believe it does here, there will be those innovative people that will find a way to get those customers providing better service at a lower price. "this world" is full of examples where that has occurred. I'll get off the soap box now.

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