Just ran speed test again 3.54mbps, oh joy

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Poor
Photo of Tim Spake

Tim Spake

  • 345 Posts
  • 150 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Tim, can you send us your account and contact info to exedelistens@viasat.com? Let us see how we can assist with these speeds your experiencing. Thank you 
Photo of Tim Spake

Tim Spake

  • 345 Posts
  • 150 Reply Likes
I did that yesterday, no response from Exede. It almost looks like this is the only reply most of get in fixing our download speeds. Put yourself in our position, we pay for a service that says we will get internet service yet we can't use internet to watch videos and web browsing is sloooow. I even upgraded to Boost 25 thinking that will help yet here I am down around 1-2mbps. My bill is paid automatically, you get 100% of my money but give me a terrible product. Can you understand our frustration.