Just how many Gb a Month is a Reasonable Amount, anyway? In the eye of the beholder, I guess.

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I just read a complaint one woman wrote --not here, but about her Comcast data limit...The title of her statement is "This 250 Gb  data cap is RUINING my family. It has to go".  Of course I burst out laughing when I read that, since somehow I am managing with my 10 Gb limit with Exe
de, but I don't know...is there something different about Comcast's data limits when compared to Exede's, technically speaking, that I am not aware of that would make someone feel that 250 Gb limit of usage per month, is somehow, well, UNFAIR?  Really, I just don't know the answer to that, but still the thought of 250 Gb not being enough really had me laughing.
I will give you a link to the whole statement and maybe people who read this who know more than I do can explain if there is some inherent difference in a comcast account, meaning that 250 Gb of Comcast can't be compared to equal Gb usage with exede?
anyway, got me to thinking about issues like what are people's expectations, when does it seem that maybe people are feeling somehow ENTITLED to something that really isn't a logical or reasonable expectation, vs when is a problem really a problem that is the provider's fault, how do you know the difference--do people sometimes blame a provider for not offering something the provider can't offer because of the nature of the product...why are some people more ready than others to immediately believe that something along the lines of lying or cheating is being deliberately perpetrated on them by a provider....when this hasn't been proven...why are some people so quick to think it's deliberate lying or cheating vs mistakes or incompetence, or neither of those?
No I am NOT saying that lying and cheating and incompetence isn't out there in the world bigtime...it is...but I suspect not nearly as often as we think it is...I have been looking online to see if I could find any cases of an internet provider who has been proven to have been deliberately lying to and cheating customers with regard to their contractual data caps..or a provider who has been found to be inaccurately metering the customers' usage, for the purpose of increasing profits or forcing customers to buy more expensive plans. or just have been incompetent and so the metering was inaccurate and customers weren't getting what they paid for...so far I haven't found any cases where this has been investigated and proven...does anyone know of any?
But back to the original question....does this woman really have a legitimate complaint about 250 Gb being ridiculously insufficient?  To the point of ruination of her family?
Here is the link to the lady's statement about comcast/the 250Gb limit:
http://forums.comcast.com/t5/Customer-Service/The-250gb-data-cap-is-ruining-my-family-It-HAS-to-go/t...
Are we ENTITLED to have what we think is the right amount of data usage?   Or do we have to live within the contractually stated restrictions of services we pay for and subscribe to and must we just find the  provider that offers the closest to what we would LIKE to have, for the best price?  Clearly, this woman sounds genuinely outraged....
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LorrieL, Champion

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Posted 5 years ago

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HMC1940

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I just read the letter. Gee I'm an older person so guess don't understand why a family would need so many things like ipads and all the other things that you need to have internet for.  Sounds like they spend a lot of time online. I have 10 gigs Exede classic and I find that is enough. Once or twice I did have to buy 1 extra gig but majority of time doing fine. I do email,Facebook,photobucket,another social site Not OverThe Hill, local newspaper, look up things on line. But when went to Wildblue and then to Exede classic they made everything very clear of how many gigs I would get ~~what would happen if used it up early. I'm satisfied. Sure beats dial-up. When was on dial up you could only have 6 hours online. It was so solw you couldn't even do Windows updates, So tthat's my 2cents worth. :-)
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Steve Frederick-VS1/Beam314, Champion

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The 250 GB limit on Comcast is measuring data the same as Exede, a GB is a GB. Both are high speed internet services, but this lady is not alone in using large amounts of data a month. That is why Comcast has put limits on usage. People are streaming videos just to store them, from HULU, Netflix and the like, building enormous collections of movies ant TV programs, and then the downloading of some pretty large games too. There were many comments in the Wildblue/Exede Worldwide Forum a few months ago about the 250 GB cap just being too low for many. There were people averaging in the 500 GB per month range with their downloading games and video. Some have become addicted to the internet, never using regular TV to watch programs, but using the internet to get them. I have a son*in-law who downloads from Netflix and HULU all the time, he has expanded his hard drive storage to 5 units of 4 TB each just to store videos just in case he wants to watch something. He insists that it is his God-given right to use any amount of data he wishes, and lately he is even more vocal about it because Time Warner has been giving him warnings about overuse. Yes, we have a hard time understanding why people might want more than 250 GB, but then fro me, I was born during the last world War, when even TV was a luxury for only the upper class folks. I have learned to survive with my 15 GB limit, but certainly would love to have a much higher limit, at which time I would be able to stream some videos. Hopefully in the next year or so, Exede will come up with some relief for us country folks, not served by the land based internet services.
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Jacqueline Tierney

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I have to wonder how many of the movies/programs downloaded by the data hogs and stored on their computers actually are ever watched.   I say this from being a person who until a couple years ago had a box of VHS tapes of movies I had recorded back in the 80's (I'm not kidding about this) and never got around to watching.  I have to think the same would ring true here.  Like Steve above  all I want is the ability to stream a Netflix or similar when I want something to watch without worrying about data caps.  I would guess most months I would use less than 50 and certainly even on months I chose to watch more I doubt we'd ever go over 100.  I am fine with standard definition and while my 5 mb service up north at our old place was awesome for this,  I didn't mind at all when they were still at  1 and I had a little buffering now and then.  If the satellite companies want to keep customers like me,  they need to figure out a way to perhaps offer slower speeds with much higher caps for people like myself and offer the higher speeds with more restrictive caps for the high data users.  Otherwise as soon as a wireless broadband service signal reaches us (and they are expanding in rural areas) I'm gone.
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LorrieL, Champion

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All excellent points.  I am sure Exede and the other satellite internet cos know about expansion of the superior broadband options, and that just about all of their customers would switch if we had access...not because exede is "bad" but just because the other technologies are superior. in important ways.  so kind of a race to the finish now I guess, as to how fast Exede and others may be able to give MUCH higher data allowances, or may be able to improve the satellite internet technology in other ways...will this happen before i get access to those other technologies like fiber optics and DSL?  I don't know..but I bet Exede and Hughes have all kinds of business planning going on to deal with any contingency.  In reading the comments to the comcast lady, someone said that Comcast owns 30% of Hulu, implying that Comcasts concerns about increased streaming of tv would be mitigated by such investments by Comcast.
It is SUCH an eye opener to read that posting by that comcast customer and also to read all the responses she got to her comments..seems a lot of comcast customers suspect that only reason for the data capping is to block comcast customers from meeting all their tv viewing needs via streaming Netflix...so just like on this forum, there are customers  ready to think it's a co. conspiracy to cheat the customer. as I read all these complaints about Comcast, it was just like reading a lot of what i have ready here, except it was about a different company altogether...and about data caps that don't even come CLOSE to the Exede numbers....for me the moral of this story is that seems like some customers will have complaints/conspiracy theories almost no matter what as far as usage issues go.
(no i am not saying that ALL complaints have no validity not at all...but i suspect that it is rare that the usage problem is really caused by exede somehow)
What I wonder and dont know is this:  is there, as far as current and as far as near future projected technology goes, a hard limit as to how much data humans can consume and at what rate without causing a negative impact on the quality of the system?  theoretically and technically speaking, can a truly unlimited amount of data be used by customers, no matter how many customers there are in the world?  I am not talking about satellite internet because i understand about the limits that have been talked about with this particular technology...but are there such data usage limits with the other technologies as well?  If yes, will there ever be a technology where there WON'T be any limits as to how much data could be used no matter how many customers we are talking about?  except whatever arbitrary limits the co may impose?  Important to me, because I can't blame the company when it's a technological limit and not some profit making strategy by the ceo's.
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david, Champion

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On the Playlater, once you cue up shows to DL, if you then close the program and re-open it later does it start DL where you left off on the restart? I have a NZB downloader that I do that with. I just add downloads to it during the day then immediately close it. I have a windows task that runs at 12:15am that starts it and the program starts DL from where it was left off when it was closed.
(Edited)
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Barb

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What is a NZB downloader?
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LorrieL, Champion

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What does DL mean?  with playlater, if anything stops it (like an error or if i click tot stop it) then you have to start it again manually.
this is an example of what the playlater record page looks like:
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Starring Matter

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Data has to come from SOMEWHERE, some server or servers, and those servers will always have limited capacity.  As technology grows, what we WANT is usually far earlier than what AFFORDABLE technology can provide.  Everyone could have unlimited everything if we were willing to pay for it, but, of course, we aren't.  When the new exede satellite goes up in '16, presumably these 150 GB plans will be available to everyone, and guess what, by then, 4k video ("super" or "ultra" high definition, 2160p), will be the standard, and everyone will be complaining just as loudly that exede is unfair.  It's a cycle that will never end.
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Barb

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A lot of people these days are getting rid of their cable/satellite TV and using the internet only to watch their shows.  It is FREE to do this!!!  Or use HULU for $8 a month.  I am disabled and rely on my TV much of the time.  On my bad days I watch it all day and night long.    Granted, many parents allow their children way too much TV time and is is disgusting,  However, we should not judge people without knowing their circumstances.

BTW, how do you store Netflix movies on your hard drive?
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LorrieL, Champion

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I hope you like it Barb, esp since I am the one who recommended it!  Let me know.
Lab rescuer, I emailed playlater to ask about a feature where we can set up to record later..they said they are actively working on that.  I hope so!
and Barb, if playlater does get outlawed maybe it won't be until we have MUCH higher data allowances.  :)  then I can use it just like a regular DVR...if it is still legal.
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LorrieL, Champion

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I am wondering why no one has yet accused me of working for Playlater! (i don't)
it was just a lucky thing that when I signed up for Exede the person I spoke to told me about playlater as a way to be able to watch stuff that is usually streamed without staying up all night long in the LNFZ.
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Old Labs (VS1-329-L12FZ)

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Thanks, I was just curious and really have no real need for it. However, if it's a browser based interface, you might want to look at:

http://www.howtogeek.com/113789/how-to-automate-repetitive-web-browser-tasks-with-imacros/

A little imagination, coupled with Task Scheduler and iMacros might offer a temporary solution, and if not iMacros comes in handy regardless - the free version. 
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Barb

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Easy for your to say LR.  Not all of us are geekie LOL
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LorrieL, Champion

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i dd look at iMacros but so far can't figure out exactly what it is FOR....due to my being a nongeek, so to speak.   it is hard when you don't speak the language.

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