Just got this internet installed today

  • 2
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
Just got this internet installed today and honestly wish I would have never got it in the first place it’s terrible
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Benjamin Hatten

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  • pissed

Posted 3 weeks ago

  • 2
Photo of Bradley


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23 months and 30 days to go!
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Benjamin Hatten

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Lol or just cancel service and pay the 360 to cancel the whole thing
Photo of ExSatUser


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In the long run, that is going to be your best option, depending on what you are looking to do with your internet, especially if you got other viable internet alternatives.
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Admiral Korbohuta

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What issues are you having?
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Sorry Ben. Was it a poor install or are you in an area that satellite internet service is poor no matter what? When is Viasat going to stand behind it's product and offer a money back guarantee if their service fails? Oops, that would be NEVER.
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GabeU, Champion

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If the issue is streaming, your plan may very well have a resolution restriction, so if you're trying to stream in something higher than the plan resolution you'll see buffering.  
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With what others are asking, what issues are you having? Streaming? Online games?

So what internet did you have before and why did you get Viasat in the first place?
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Matt B, Viasat Employee

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I'm sorry you're having issues with your service!  What are you running into?  

If you'd like us to take a look at your modem, email us at viasatlistens@viasat.com with your account info.