Just filed a complaint at FTC dot gov. Here is the text of what I filed.

  • 1
  • Problem
  • Updated 10 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Soliciting an action. violation of forum rules.

In January this company unilaterally changed the terms of service to try to force certain subscribers to change their service plans.  People who are "Grandfathered " into certain plans that Viasat no longer wishes to support have had their speed reduced to nearly nothing during prime time, regardless of whether they have used all their prime data. My plan is supposed to have 150GB of data before I am slowed for over usage.  Now, those of us who are "Grandfathered" on 150GB plans are being slowed, especially in the evening prime time, even though we haven't used all of our primary data!  They offered these plans in the past but now they are no longer willing to support the commitment they made to us!
Photo of Michael McDowell

Michael McDowell

  • 652 Posts
  • 245 Reply Likes

Posted 10 months ago

  • 1

There are no replies.

This conversation is no longer open for comments or replies.