Just dumped HughesNet for Exede

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After over 10 years with HughesNet, I finally had enough and dumped them.  The problems were legion, but mainly the poor technical support - poor English, technically incompetent and a propensity to blame the customer for every problem.  Every encounter with "technical support" was a blood-boiling, thoroughly exasperating experience where it sometimes took weeks to get resolution.

Over the past few years, I have had problems with FTP, which is vital to my operation.  Right off the bat with Exede, I noticed that my secure FTP worked flawlessly as did my remote desktop access to servers I manage around the world.  My speeds were also markedly improved.

I am curious as to how many other on here use FTP and remote desktop access to remote machines and if you have experienced any issues with those protocols and if so, how long it took to get any issues resolved.  Also, where did your tech support phone calls end up?  Were they within the USA or were they outsourced to some third world country?
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nomorehughes

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Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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All of Exede tech phone  support is in the US. You can also get good support  from the moderators by sending an email to exedelistens@viasat.com
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Lord Zedd

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"In a spectacular display of physics, my cat managed to make a glass of milk fly across the room and land under the desk and soak the DW4000-- which immediately sparked and smoked from shorted circuits-- it took me 2 hours to explain to the HN tech that I was certain my modem was broken."

OMG, I got a laugh out of that!
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zanne

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My most pleasant phonecall the entire time I dealt with Hughesnet was when I called to cancel service and demand compensation for the two months that my service didn't actually work. They tried to talk me out of it and I told them that I already had a new service installed and their dish had been taken down and I would never do business with them ever again.
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Lord Zedd

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Same here.  They are now demanding that I send their equipment back.  I told them to send a self addressed, pre-paid carton because I was absolutely not going to pay any postage to return their equipment.  I have already called my credit card company and told them I will dispute any further HughesNet charges.

They wanted to know my reasoning for quitting.  I read them a litany of complaints and basically told them to go ____ themselves.  The rep even choked after he had reviewed my file.
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zanne

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I owned my equipment outright so they didn't ask for anything back. My cows seemed to recognize what sort of "service" I got from Hughesnet and crapped on the dish once it was on the ground.

I can't imagine anyone who could comprehend English not understanding why I left Hughesnet-- given the number of times I had to call and all the problems I had.

I do wish that I could outright buy my Exede equipment so I wouldn't have to pay the taxes on the lease fees. My bill is close to $62 each month for the $49.99 plan.
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Lord Zedd

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I had toyed with the idea of taking an acetylene torch to the dish and sending it COD to Hughes corporate HQ.  The laugh would be worth the expense.

If I were on Facebook, I would fill the dish "full of holes" ;^) and post the picture.

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