Unhappy with pricing

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  • Updated 11 months ago
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  • (Edited)
If you have exede you need a modem directly from exede. To get one you have to pay a rental $9.99. This should be baked in. In addition there's easy care. $5.99 a month. With some packages costing $150 a month this should be baked in at least to some at some price points. I know it's the industry standard to suck every inch of blood you can but it would be nice for a change.
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Ron D Stricklin

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  • annoyed

Posted 11 months ago

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J&J

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Disagree. That removes choice.  It makes people buy things they may not want just to get the product.  Curtis Mathes tried that with TVs and look where they are now. (yea, Who's Curtis Mathes?).
 
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Ron D Stricklin

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Choice? Could point out what choice you are talking about? Because I am all for choices. The choice right now is a exede modem. It costs $10 a month. The choice is to go without easycare and pay $100 per service call. I'm not seeing the problem with baking these extras in especially for customers at certain price points. Like people paying $100 or more. Such as the new unlimited plans or the old freedom plans or liberty plans.
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Jim16

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"Baked in" means everyone pays a higher price to cover your "baked in" idea.  Sure, they can give free modem rental, free install, free data roll over, free easy care....
It will just cost more :)
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Ron D Stricklin

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No everyone only has to pay a higher price if exede goes to charge them a higher price. And it won't cost more since you know that's what it costs now anyway.
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Jim Eoff

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"Should be." Ha ha ha. Based on what?
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VeteranSatUser, Champion

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I don't want WiFi built in. So where is my choice :).
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Old Labs

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I hear it gets way, way too hot. I don't like the sound of that either.
It doubles as a space heater, a bargain that saves precious desktop space ;)

But seriously, it's all about driving up ARPU (which applies to the new unlimited plans also). With decreasing subscriber counts and without increasing revenues per subscriber, it's game over. 
(Edited)
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mike barber

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ARPU????
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les

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I bought my modem, But I think the newer modem/router might be a rental thing and at my last talking to them the newer modem/router was only a rent option in my area?
 of course I did not need or want the new style modem as this one works fine.

later if I need to upgrade sat or service it "might" be required.(?) bummer
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Old Labs

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ARPU????
Average Revenue Per User -  as of the August Earnings call - average revenue per user had increased (actually subscriber in ViaSat's case) by 11% from the prior year to a new record high of $66.11 as calculated on a monthly basis. During that same period the number of subscribers appears to have declined by 10% after peaking some 2-3 years ago. Increased revenue per user offset the losses due to attrition.

What's surprising to me is that it's only $66.11 per month... perhaps an indication that there's little demand for the higher priced plans - despite clamoring here for them - seems to me that the vast majority of users are content with the lower priced entry points at this time. Perhaps we all overestimate the market for consumer satellite services since we're all too close to it.

Some 610,000 625,000 subscribers is chump change in the larger scheme of things.
(Edited)
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VeteranSatUser, Champion

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110% correct Old Labs. Have to maintain and increase revenue even if the customer base shrinks.

I think when the new satellite comes online, they will get more subs from Hughesnet whose infrastructure and technology is dated.
(Edited)
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Brad, Viasat Employee

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Hi Ron

Largely the modem is like that because there's not a 3rd party option. If you had cable or DSL you'd have a pretty good chance of going to some electronic store, buying a modem outright and avoiding the rental fee. Unfortunately the reason that a 3rd party option isn't available for satellite is that first and foremost satellite internet makes up for such a incredibly small number of internet customers in the USA. We have A LOT of customers. As does that other company. However it's a drop in the bucket compared to DSL or Cable which could have the combined Satellite internet customer number in one major city.  So a manufacturer likely doesn't see the value in marketing to that resource. Never say never though, but as of now that's the reality.

 The modem is encoded only to work for our service. It won't work with any other company's internet service. WE do offer some things like at the point of sale to do a prepaid lease payment where you can pay for the 24 months in advance option or for a brief moment offered a lifetime lease payment. That took away the 9.99 monthly. But that was the closest option we've had to not paying the monthly lease fee like our DSL/Cable counterparts have. 
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Ron D Stricklin

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Your modems also contain components that you exclusively own the patent for that are need to specifically work on your service. That you would have to specifically license to manufacturers. Which would cut $10 per user per month from your, which is why you also lease as opposed to offer to sale the modem to the end user. If you will not specifically sale your own modems to end users its unlikely that you would license the patent. While even if you would it's unlikely they would manufacture it due to lower numbers of potential sales. 

This wasn't a request for an explanation just a suggestion. In a day and age where Cellular providers can bring their service with all taxes included and no extras charges at a rate that challenges their competitors it didn't really seem that it would be an issue to suggest this to a satellite Internet provider. I'll refrain from doing so in the future.
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Grumpyoldman

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Hey Ron,
Just Look around! Nationwide you have only three Biggies,Dish, Hughesnet, and Exede. Yes I know there's Liberty and some others but they are regional. So If you want choice you're in the wrong neighborhood. I think there are very few here that wouldn't prefer being on a land based internet. But if you are like me and have no other practical means of having internet due to where I have chosen to live, satellite service is the only solution that doesn't break the bank ($700/mo for 100G on Verizon last time I checked). Oh yeah cellular services, suck too much data and say goodbye to their network. We are now seeing limits on wireless hot spots limited to around 20-30 Gigs.
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Steve Frederick, Champion

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Dish actually buys its internet service through Hughnesnet, so there are rally only two choices for satellite internet.
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Gwalk900, Champion

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Dish resells internet service that i (as does Directv) s sourced by either ViaSat or Hughesnet depending on the subscribers location.

Doing so is a poor choice in my opinion as it clouds "support" if the issue is more than something routine.

In the end however there are only two sat internet providers.

(Edited)
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Ron D Stricklin

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Great job at changing the title. It doesn't constitute really was trying to say but....
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Grumpyoldman

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Well it sounded to me like you were saying they were raping you and they gave you no choices. I was just reminding  you of the realities of the situation.
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Ron D Stricklin

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Apologies that comment wasn't directed at you. It was directed at the individual that actually changed the title here. But thanks for the high class rape joke.
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Ron D Stricklin

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@Grumpy, I haven't actually asked for choice. I've asked that they consider being pro-customer and cutting some of the fee's. Hopefully they do not add more fee's. Then I asked for the ability to ask for the ability to ask them to be more pro-customer. As far as choice, all I have to do is wait. As far as cellular the limitations are more so on 3g and even more so on 2g. Fixed wireless is rolling out and 5G offers promise. Instead of the speeds "up to" 25 mbps of exede which can be 4 mbps, AT&T fixed wireless is offering speeds of at least 10Mbps. Just as an example of course.
(Edited)
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Grumpyoldman

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Ron it's a matter again of where you live. I get almost 40Mbits all day every day there is not rain! And actually you are griping about not having choices. You gripe that they do not license their proprietary technology so that a third party can build modems. From what I see for what they give you in plans etc. they are customer driven. As far as fees are concerned to my knowledge there have been no extra fees added except some time ago the "easy care" fee which you are not required to have. Look I am not 100% satisfied with Excede and we Lock Horns occasionally. But when something has gone wrong they have fixed it. That to me is service worth the money that I spend. Also if I ever change ISPs I don't want their equipment laying around when I leave, as DirecWay did because it was purchased, when I went to Alltel. I don't want to get any further into a urinating contest with you so if you reply I will not respond.