Hello Terri, that is very strange your personal credentials just stop working “out the blue”. I would be more than happy to take a look at your account to get this issue corrected. You also have the option of calling customer care at Customer Care at 1-855-463-9333. Please feel free to send us an email at email@example.com. Thank you
You don't have more then one personal email account or a work email ? You can also call 1-855-463-9333. But seriously who don't have more then one account. I have 3 none of which are tied to an ISP so I don't have to worry about loosing it should I leave the company.