It’s not prime time

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  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
It’s not prime time and speeds still suck. My plan says 1-5 mbps during day. Wtf. What’s your excuse now Viasat.

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yourguytim

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  • bad.

Posted 1 month ago

  • 2
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privatejordy

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Ouch!

I decided to check my speed when I saw your post since it slowed to between 10 and 15 yesterday, but I'm okay.  2:18 PM CST Saturday, Mississippi 


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yourguytim

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Lucky
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Old Labs (VS1-329-L12FZ)

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On my beam, peak usage periods include all day on weekends and holidays except between about 0200 and 0600. My speeds are comparable when on Liberty Pass during peak usage periods (not limited to prime time evening hours). When on Liberty Pass during non-peak usage periods, 5 Mbps is the norm for me - basically as advertised on Liberty Pass when both throttled and prioritized behind others still having priority data per the legal disclaimers.

Liberty Plans
Liberty plan customers who use more Priority Data than their Liberty plan provides will receive Liberty Pass for the remainder of their monthly billing period. Liberty Pass speeds are slower than Priority Data speeds and will vary greatly based on the time of day and network traffic in your area. Liberty Pass speeds may be extremely slow when the network is busy, which may greatly impair internet usage. Heavier users of Liberty Pass may experience slower speeds than lighter users. For details see the Data Allowance Policy, which you can view at www.exede.com/legal.
While my speed test is currently just about 12 Mbps (using DSL Reports), it also shows a relatively high percentage of dropped packets (DSL Reports is one of the few tests that provides that information in the detailed results) -  a high percentage of dropped packets is one of the signs of network congestion; if I were on Liberty Pass right now I would fully expect to see dismal speed test results due to the cumulative effects of both throttling and prioritization - it would be like dropping off a cliff if I were to exceed priority data during peak usage periods.

I don't like it when it happens any more than anyone else (rarely for me), but was fully aware of the policy on switching to a Liberty Plan so can't really complain.
(Edited)
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Brad, Viasat Employee

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Old Labs is correct. Once you go over your priority data you'll see a lot of slowed speeds. You do have the option to upgrade to a plan that has more flexibility with data (more data) to meet your usage habits or you can purchase additional data. 

If you feel you are slower than the plan says you should be, call us at 855-463-9333 so we can do the appropriate troubleshooting and look into any issues that could be slowing you down
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yourguytim

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What a joke.