ISP User Name and Password

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  • Question
  • Updated 2 years ago
I have a new computer. When I go to set up a new wireless network connection, it asks me for the ISP (Internet Service Provider) provided User Name and Password. It's sad I had to spell out what ISP stands for, but the Exede employee I just talked to on the phone had no idea. Anyhow, she tells me they cannot supply me with the ISP's user name and password, that only Dell Computers can? Now, how would Dell know what user name and password the Exede guy who set up my internet made up for me? HOW DO I FIND OUT what my Exede User Name and Password is???
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Angela Billings

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Posted 3 years ago

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Kaotic Technologies

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Your misunderstanding something. user names and paswords only for wireless routers and dial up service... exede is a always on service with no password or user name needed to access the internet.

I dont know how confortable you are with computers..... but the fact your having a issue shows you might be mjsunderstanding whats being asked.... no disreslect, but 5 year olds now days can setup wireless networks.... thers raised in the technilogy
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Five years are smarter and have had computers in their lives longer than old people like me. Better add that before I insult someone. :-) (smiles)
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Dave Eicher

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If you are doing a Router set up by chance, you would need a Network name and Security Key with Password.
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Exede Lindsey

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Hello Angela, I’d be glad to provide you’re with your requested information along the lines of your Exede username and password for Please send your account and contact info to This information would only pertain to your Exede online account information, not your wireless router settings. I agree with the forum users, you do not need a password or username to log into your internet. If you are attempting to set up a wireless connection for your router please contact the manufacture of your router for all necessary information to further assist.  Thank you. 

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George Adams

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I am 84, my memory is not very good. I want to monitor my usage, but I can't remember my username or password. And if I wrote it down somewhere, I can't remember where.
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Brad, Viasat Employee

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Hello George

We can reset this for you either on the phone by having you call 855-463-9333 or you can do an email and we can send you a temporary password which you'll change as soon as you log in.
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Matt F, Viasat Official Rep

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New topic

Please reference the new conversation here: Looking for user name and password

This conversation is no longer open for comments or replies.