Is Viasat/exede Censoring?

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  • Updated 1 year ago
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I've attempted to download a .exe file for s/w i purchased from acronis.com and it will not download intact via viasat/exede. I have downloaded it via another ISP with no other changes. What has changed. I also seem to be limited in web sites I can visit with no other change except a different ISP. Again what have you changed?
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Dean

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Posted 1 year ago

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Bev, Champion

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Viasat does not sensor websites. Some servers do not work well with the high latency inherent to satellite internet service. Other possibilities include your firewall or anti virus, ad or media blockers that may be running and, even a need to clear your browser.
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Brad, Viasat Employee

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Hello Dean

We do not censor the websites. Sometimes when this comes up it's a issue that usually clearing cache and cookies fixes or if you call us and we turn off the accelerator. Sometimes it involves some advanced troubleshooting with our team if the connection is isolated to your account. 

Please call us at 855-463-9333 if clearing your cache and cookies does not work