Here is information about the portal: http://help.exede.net/articles/General/Get-to-know-the-MyExede-customer-portal and http://help.exede.net/articles/General/Make-changes-to-your-Exede-Internet-service
If you have any additional questions please send an email to firstname.lastname@example.org or call Exede Customer Care at 855.463.9333
It's true the Viasat-2 satellite is due to launch soon, but probably not until April. Then it has to be maneuvered into its orbital slot and it has to be tested and configured before it's fully operational. The new satellite will be more than double the capacity of the current one, which will remain in service too. The launch will be handled by Arianespace from their facility in French Guiana, South America.
The agent I talked to was a low level employee, first level phone support. He said the info was in the company newsletter that day, and that was early December. He was wrong about the launch being "next month." Was he right or wrong about Exede offering the Freedom Plan for $100 once the new satellite is on line? Time will tell. Maybe one of the Exede agents on this forum can confirm or deny.
- 3G Speeds are being defined as 600 Kbps.
It's only available in certain areas...
States where this can be found are Missouri, Kansas, Michigan, Indiana, Ohio, Western PA, and Upstate New York.
These rate plans are intended for specific customers and rural areas with sufficient network capacity. Customers attempting to use these plans in non-targeted areas with network congestion will experience slow data speeds and will likely find the experience unacceptable."