Is this normal for "unlimited gold" plan after data cap?

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fishedo3

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Posted 2 months ago

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VeteranSatUser, Champion

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Viasat-1 or 2? What color is your modem?
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fishedo3

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White modem Viasat-2, correct?
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Nathan Hart

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Gold 30 or gold 50? White or black modem?
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fishedo3

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gold 50 white modem
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VeteranSatUser, Champion

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Priority data level? 60? 100? 150?
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fishedo3

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100
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VeteranSatUser, Champion

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Well this isnt good. After 100GB of usage on Viasat-2 your "up to" 50Mbps "unlimited" plan is running at 250kbps.
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fishedo3

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right, i was told that prioritization would not affect me that much.... I guess a reduction in prioritization by a factor of 200 is "not much"?  I am a new exede user (1st month) and wasn't sure  what to expect.... but certainly didn't expect this level of drop off.  I  am trying to gauge if this is the norm.  Off hours I get almost normal  speeds, but ~ 8am-midnight i am seeing the crawling speeds.  I also had  some modem issues a couple days ago that lasted 3-4 days where it would only display a solid purple light and didn't seem to connect to the satellite.  It started working again right before a technician came out.  Wondering if I should still have it replaced.
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VeteranSatUser, Champion

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I would monitor closely.

It is VERY disappointing if you are getting that low of speed during primetime after using priority data. At least on Viasat-2. You are paying a lot of money for the Gold plan. Not good.
(Edited)
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fishedo3

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I put in a support ticket.... waiting to see what they say.
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TQ

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I am on Viasat 2 Gold 30 and have used my 100GB of priority data and am getting good speeds. The last few days it slowed down to about 8-10MPS because they had a major fiber cable cut in my area
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Old Labs

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It's doubtful that your "speed" would be affected by a fiber cut in your area unless your speed test is running against a server that is in your area, in which case that's not a true speed test but simply a throughput test to that specific server.

A backbone outage in the area of your gateway or core node could have some impact, but typically your gateway and core node are far removed from your local area. For example, my gateway and core node are in Lovelock NV and Salt Lake City UT respectively despite my being in Virginia. For that reason I always select a speed test server that is closer to SLC (rather than the defaults that typically come up in Virginia)  - the idea of a speed test if to fill the pipe with as much data as possible to determine what your maximum "speed" is on Viasat's infrastructure - since they have little to no control of things beyond their own infrastructure.

There's no real good way to determine where your core node is with Viasat-2 unless you ask Viasat and they tell you. However, there is some recent empirical evidence that suggests if you run the fast.com speed test and display the additional info the server chosen for it is at/near your core node. Here's mine and everytime I run it  from fast.com the server chosen is Salt Lake City (identical to my core node's location) - but maybe coincidental... who knows?

   

       
(Edited)
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TQ

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Thanks Old Labs. Here is what fast.com looks like for me. I was told about the fiber from a dealer, but who knows. 
(Edited)
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Jim16

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I would think Gold would stream at a higher rate than that.
(Edited)
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TQ

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I have used my priority data (100GB) up a few days ago downloading some game my son wanted. This is being slowed down.
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GabeU, Champion

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You'd think, considering the Gold 30 plan can stream at 720p.  1.7Mbps wouldn't be enough to do that smoothly.  Maybe with adaptive streaming source, but I don't believe Netflix is an adaptive source.  
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Old Labs

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Depending on which content provider you ask, 720p requires anywhere from 2 - 4 Mbps. It really depends on much more than the vertical resolution. Netflix uses adaptive streaming as well as per title optimzation:

https://medium.com/netflix-techblog/per-title-encode-optimization-7e99442b62a2

FWIW, it's all an inexact science when it comes down to it. Consider, the Netflix actual speed recommendations at https://help.netflix.com/en/node/306

Note that HD quality there includes both 720P and 1080P.

(Edited)
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GabeU, Champion

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Ah, my mistake.  I didn't think they used adaptive streaming.  That's good to know.  
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Old Labs

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I think the general consensus around here is that Viasat's throttling is at the bare minimum required for the quality advertised per plan with little room for error on the user experience due to buffering that can't keep up with the streaming rate.  Netwflix tries to balance the quality with the user experience.
(Edited)
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Andy Schack

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Now I'm actually glad I'm not located in a small beam area. 

Andy
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VeteranSatUser, Champion

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As a dealer, I can understand why.
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Old Labs

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Hey everybody, VeternanSatUser is a dealer now... nah, I know what he meant ;)
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I didn't say what I dealt though!
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Captain318

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It's sad to me that anyone has to say the words Unlimited and Data Cap in the same sentence referring to their service. I'm not talking about just Viasat either. I don't care what ISP it is, it's deceptive marketing and shouldn't be tolerated 
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Jim16

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VeteranSatUser, Champion

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I agree. Some company now advertises "truly" "unlimited". Lol
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Rygen

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I'm a new Viasat customer, and no stranger to Satellite internet.  I've set it up OCONUS at various locations so knew what I was getting into with the latency.  When I moved into this house, I got Viasat before I could put my network gear in place to perform rate limiting, quotas and traffic shaping.  I'm on a small beam, and signal strength is 10-11.7 consistently.  

The installation tech said this satellite and beam were not congested, so we should be fine if we go over the data cap, he goes over his cap all the time and can still stream netflix.  My youngest chewed through 70GB in 4 days.  Thats on us!!!   But I can tell you this is what we got consistently during the month once we were over the limit (Gold, 100GB, Viasat-2).

  • Midnight to 6AM:  20 to 70Mbps
  • 6AM to 3PM:  1Mbps, sometimes 2.5Mbps
  • 3PM to Midnight:  .11 to .25Mbps
You would think 256k is usable - I've made it work when OCONUS, but even with only one device on it I got consistent socket errors and time outs. It wasn't the speed, it was the time outs! I couldn't work in the evenings.

I spent hours on the phone with support, could never get them to tell me if I was on a congested beam.  But I'm certain based on the hourly testing I was running that it was indeed the case.  One tech ran a script to try to move me to a less congested portion of the beam - I'm not sure if that is possible but that didn't help.

After many calls, they sent a tech out as they said I should see 1 to 3Mbps after I hit the cap.  Tech came out, said the dish was off .25 of an inch.  He said the issue was I was over my cap.

I now have my network setup to throttle eveyone, and setup a quota for my youngest, he is allowed 30gb a month, after that I slow him down to 128k - which he is fine with, it allows him to still talk on Discord.  

Bottom line is I would be happy with 265k of unlimited if it didn't time out on me, that is what makes it unusable.  
(Edited)
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Andy Schack

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I'm seeing enough stories like this that I now am telling customers in Small beams that the data cap is hard. 

Rygen, you are correct, at 256k....with the way the system slows you down after you go over your data....you can barely get Google's home page to load properly, I've seen it myself. 

Andy
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Rygen

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Indeed.  Just one more point, I've worked full time on 256k with 600-700ms, email, voice, web browsing.  Obviously I can't have all three going at the same time.  But if your smart you can make it work.

So its not the bandwidth they are giving me, its the prioritization at that bandwidth.  The time outs correspond with 1800ms.

My hats off to them on the challenge, Viasat and Hughesnet arguably have the most complex QoS implementations on the planet.  I would love to see their DSCP configuration. 

I just hope two things happen...

  • They bring more beams online, I think I read that they have issues with Viasat-2 and not all beams are online.  
  • They stop over subscribing the beams

So for those of you having the same challenge, if your tech savvy, look into home network setup that lets you do rate limiting, quest quotas, and traffic shaping.  I use a unify controller with a few of their AP's for full mesh.  It goes a long way to keep me under 100g.
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Ronald Stricklin

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Yes you should expect crappy service after you go over your data allowance
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VeteranSatUser, Champion

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I wouldn't have a problem if they slow it that low IF they wouldn't advertise it as "unlimited". It is NOT unlimited. After priority data is used people are getting slowed down to levels the 10, 15 and 25GB plans had. At least those plans had a free zone.

So the best thing to do is to get is most priority data you can afford, and stay under the cap.
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Andy Schack

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You and I see this situation exactly the same. I'm one of those "words mean things" people....gets me into a lot of trouble. 

....and it's NOT a data CAP or ALLOWANCE....it's an inflection point...that is how we are told as dealers to represent it to customers. 

Andy