Is there a way to see where I use my data. I do not facebook so that is not my problem.

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Laura L Goodman

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Posted 1 year ago

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Old Labs

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You can send an email to exedelistens@viasat.com and include your account and contact information with that email (do not post that info here since this is a public forum). They will provide a generalized breakdown of your data usage.

Alternately, see any of the recent data usage threads which contain information on how to verify the accuracy or inaccuracy of Exede's usage claims.

If you provide us with some detail regarding your setup (router, devices and operating systems used) we can provide more targeted advice.

FWIW, I have not been on Facebook today (never use it and don't have a Facebook account). Yet my free usage monitoring tool (Glasswire) shows some 25 MB of usage attributable to Facebook. How is that possible? It's really simple most web sites today embed Facebook content directly in their pages and you might as well be using Facebook at that point. The key is disabling those features that cause usage spikes on Facebook ( or other sites that can be used to embed content elsewhere).
(Edited)
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les

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Hi Labs
 please tell us how to block the facebook/social media sites.
the excede ppl tell me we are on social media 24/7.
even tho I unpower[unplug] the modem and system at night.
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Old Labs

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I wasn't referring to blocking the sites, but rather blocking the feature that causes those sites to use excessive data.

Most web sites today are using HTML5 media (video and audio) having switched from Flash (soon to be dead) or Silverlight (now dead) long ago. The adoption rate for HTML5 media will continue now that Adobe is finally abandoning Flash (by 2020 supposedly). For example Facebook switched over to HTML5 media some two years ago.

HTML5 video and audio includes two attributes that are particularly troublesome. First is the autoplay attribute but more importantly is the preload attribute which allows developers to specify that video/or audio be preloaded either in part or in full without autoplaying and without regard to whether you actually intend to play them or not. While some say simply turn off autoplay in Facebook, that doesn't help those who don't have Facebook accounts (nor does it help if not logged in)  and it really has no impact on preload behaviors.

Further complicating the issue is the default behavior of your browser when neither attribute is specified (some will not preload while others will default to either a partial or full preload).

It really requires searching for an add-on or option within your browser that can tame this preload behavior (if they're going to preload in full you might as well watch the videos since you've already incurred a big data hit). It's been a while since I looked at a number of browser/add-on combinations - but the only effective combination I came across was Firefox, coupled with an ad blocker - I find Ad Block Plus to be the most effective in my case and the Flash Control add-on - not to be confused with  other Flash blockers which don't handle HTML5 media. Flash Control handles both Flash and HTML5 media.

Unfortunately this solution may not last much longer - in November Firefox is dropping support for legacy add-ons in favor of its new web extensions API and it appears Flash Control won't be upgraded at that time. So it's back to the search for controlling HTML5 media abuse or stay on an outdated version of Firefox. It does appear that Firefox does still allow completely disabling HTML5 media at this time but that's a pretty drastic solution.

P.S. But none of that will impact any usage that's occurring over night while unplugged - assuming that's your case and that you're not simply seeing delayed usage reporting prior to the modem being powered off and subesequently reported when powered back on.
(Edited)
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les

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thank you Labs

 I already use the blocker plus on Ffox and the flash add on
flash is going away? just when Ive found the add on to block it.
shucks
 thank you so much for the information.
I do smile when pages will not load as I am blocking flash or cookies.
my thought is that I didnt need to be there anyway. :)
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Brad, Viasat Employee

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Other things like updates are data hogs too and the infuriating thing is they usually happen with little to no indication. Email us at the address Old Labs suggested (exedelistens@viasat.com) and we can look into this for you
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Andy Schack

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Brad, be sure to read my thread on Apple products. A customer can turn off auto updates but it randomly gets turned back on. Talk about infuriating.

Andy