Is there a preferred service for Emergency managment?

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  • Updated 2 months ago
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I need access to internet for emergency management. Right now there is intermittent to no service. This is preventing proper management during a crisis.
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Karen

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  • frustrated

Posted 2 months ago

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Harvey Mueller

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Your question is too broad and vague. We need more details as to what crises you are trying to manage. Are you over your allowed data? Is this account dedicated to this crisis management or are there other uses for the connection? Are there alternatives to satellite internet? If this is mission critical for crisis management, what is your backup connection? No ISP has uptime of 100% Some get close but they still go down at times.

The internet in general has slowed in the last week and this weekend slowed to a crawl. I m on fixed wireless and rarely have seen congestion until lately.
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Karen

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Thank you for your reply.
I'm not over my data.
I'm working from my work laptop as much as I can from home.
I'm chief of Marbletown First Aid Unit in NY
Connectivity is a must right now.  I'm trying to stay out of the office when other crews are on,  unless of course I'm on the ambulance.

We (like everyone else on the front lines) are over burdened with meetings and PPE searches day and night. We have zoom meetings, state, county, regional, & agency to agency  communication.
It's almost impossible to get work done when I get a "no internet  try in 68 seconds". It's constant.
I'm not asking for a miracle only some consistency!
I'm missing important emails in the moment, can't connect to zoom meetings, so as you can imagine the frustration is high. I spend most of my day trying to find PPE online and many times have had to sit in a parking lot to finish the work!
An upload and download of 3 sucks!
There are no other alternatives in this area.
Please help

Chief Karen Pardini
(Edited)
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Stephen Rice, Champion

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I would suggest getting a business account.
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Harvey Mueller

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I agree w Stephen.  A business account would be more appropriate.   If cell service is available in your area, a hot spot with data plan may be an option.  I guess there is no telephone landline and DSL service.  

Thanks for all you do.   How about all these folks that want to be 'in the loop' and 'notified and updated'?    Can any of them help you accomplish what they are asking of you?   
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ExSatUser

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Hopefully they have money for a business account (read they are cash strapped). Viasat should upgrade them to a business account for free.
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Old Labs

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Yes I know, under her signature on her second post was her email address which has since been removed. You had to be here at the time. Reread what I said, I didn't say it was an illegitimate post.

Let's put it this way... if I were the moderator who removed her email address I would already be in contact with her directly - but I'm not.
(Edited)
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ExSatUser

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I was just agreeing with you!

I read a couple articles about that department and how cash strapped they were last year.
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Old Labs

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Time for Viasat to step up on this one.
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ExSatUser

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Agreed.
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Old Labs

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Well that was clear ;)
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Brad, Viasat Employee

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Hi Karen

Please call us at 855-463-9333 

We're working on managing the network traffic to prioritize medical and educational sites, in the meantime I'd recommend calling in to see what options whether that's a bigger plan with more priority data or a business account
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Homeskillet

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I would get a hotspot through a cell carrier as you can't afford even the shortest service interruption. Even the best satellite connection can get knocked out by weather events.
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Old Labs

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Once the crisis is over she won't have to work at home - my point remains, someone at Viasat needs to get off their butt and make a call If they haven't already.
(Edited)
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Bradley

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I agree with your point. Be nice to see some actual help from the mods.

I do think the rules and fears from companies about employees working from home will forever be relaxed and changed by this. We have a little while yet to go, but I’ve read many articles about what companies might do in the future. I think the opportunity for more people to work a hybrid type schedule will become the new norm. Obviously some job types don’t endear themselves to the model.

Having 3 cats is not a job BTW.
(Edited)
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Old Labs

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Being the Chief of an emergency services unit is a job that is not well suited to that model. She's obviously in a high risk profession for this this virus, trying to limit her exposure and her crew's - wouldn't take much to wipe out an entire crew.

No cats here but no jobs either.
(Edited)
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Homeskillet

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Cell hotspots supposedly have stronger antennas than cell phones, I know mine does. I can get 5-10 Mbps internet speed on a tablet using my hotspot in areas where I have a small radius of no cell service. As others said if you add a booster antenna you very well could have usable service. Also I believe even Viasat will admit to weather outages, at worst case use the cell wireless as a back up. Not sure the percentage of your service calls related to weather, but I am sure there are plenty. That isn't a good combination having communication that weather can knock out.
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Homeskillet

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Cell hotspots supposedly have stronger antennas than cell phones, I know mine does. I can get 5-10 Mbps internet speed on a tablet using my hotspot in areas where I have a small radius of no cell service. As others said if you add a booster antenna you very well could have usable service. Also I believe even Viasat will admit to weather outages, at worst case use the cell wireless as a back up. Not sure the percentage of your service calls related to weather, but I am sure there are plenty. That isn't a good combination having communication that weather can knock out.
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Karen

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I want to thank everyone for all your support to try and find a solution. Let's see if I get close to answering everyone!

We do have a cell phone booster, but still doesn't cut it so we have to use wifi calling. Cell service is always weak. We have a landline!
Our output and DL is between 2-3. Should be around 18-20. Right now our dl is 1.54 and the month just began.
Of course we do live in the mountains and it's amazingly beautiful. Wish you all could be part of
"Club Quarantine"!
I called Viasat numerous times. Got the run around, way too many times I pleaded for a supervisor.
Checked all connections and dish position. Good to go (but where?)
Talked about business vs. residential. I have liberty (which may slow us down).
Got more run around, seems supervisors don't exist or are under strict orders to diss the customer!
Talked about alternative solutions and if Viasat would gift a biz acct. till this pandemic calms down."NO"
With Viasat there was no resolve unless we go to a biz  and "that's not even a guarantee."
Our neighbor has a hot spot and it seems to work for him, but he's at a higher elevation then us. That's my next purchase, a hot spot.
Yes, when it pours and storms we have slow to zero connectivity! There are outages. 
So, until we get cable I say grrrrrr! Viasat has lost my respect during this pandemic, they are certainly not people oriented. At least ATT has me on priority when I'm on disaster deployment!
Stay safe out there,
Karen