Is there a 24/7 customer service number that is actually 24/7???

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I have emailed, facebooked, tweeted and called every number INCLUDING the 24/7 number - 855-463-9333 - and voice message states I'm calling outside "standard business hours". And still no response from anyone at Exede.

Same issue 6 weeks ago and was told they had a phone upgrade the day before and it must have been a glitch. My internet is down AGAIN and I need to speak to a live person. Does anyone know what their business hours are or how I can reach someone at 7am CST? Thank you!
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Geez Louise

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  • frustrated

Posted 2 years ago

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Tommy

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I find it laughable. We are business customers. Pay 300 a month for internet and they aren't available except business hours , mountain time. Which means when business starts here in the east coast. They are still in bed.

Sent from my Verizon MiFi backup unit since we are down, third time this week.
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Exede Lindsey

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Hi Geez,

I’m sorry you’re experiencing problems trying to contact us; we do however have a 24hr contact number for our customers to call. Please give us a call at 866.945.3258. Our Social Media Team are also on our social media sites and have a quick response time. Please allow us to review your account and contact info to see how we can help, send us your account and contact info to exedelistens@viasat.com.
(Edited)
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Tommy

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Hi Lindsey,

The corporate offices have replied this morning and are on it.

Thanks,
Tommy
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Exede Lindsey

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Good to hear Tommy, If you need further assistance please send us an email.