Is it true that internet services will not be shut off during the COVID-19 crisis??

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Christy Smedley

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Posted 2 months ago

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Old Labs

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Viasat is participating in the FCC's Keep Americans Connected initiative pledging to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  3. Open its Wi-Fi hotspots to any American who needs them.
Not sure #3 applies to Viasat...

However, I'm pretty sure you'll need to demonstrate the inability to pay your bill or economic circumstances warranting waiver of late fees. You'd likely have to demonstrate that before your billing date however, to avoid a disruption in service. Otherwise folks would simply not pay regardless of circumstances. That's how other ISPs appear to be handling it also.

That initiative runs for the 60 days starting on March 13.
P.S. There was somebody here a couple days ago whose credit card had expired and his service was cut off - presumably restored later but take the initiative in advance of your billing date. It's probably not automatic although the shutoff may be automatic.  
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johnny c

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Christy you will still have an internet connection and i hope it will provide adequate service to do your school work and stay connected to your friends.