Is it possible to have my satellite dish moved?

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  • Updated 3 years ago
  • Acknowledged
  • (Edited)
When my satellite was installed, which was only about a week ago, I didn't realize the receiver part that juts out stuck out into my walkway. Since the post is only about 5 feet tall you have the potential to run right into it with your face so it presents a safety hazard and a threat to the equipment. Is there a way to get this moved back or elevated without incurring an additional fee?
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Savanna

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Posted 3 years ago

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Brad, Viasat Employee

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Hello Savanna, 
If you call us at 855-463-9333 our agents can look into this for you. With this being your first 90 days it should be a free charge
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Jim, Champion

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Savanna, You may qualify for a free reinstall. ViaSat AND FCC require that the bottom of the dish be at least 5 feet above the walking surface. If your installer ignored this requirement he may have taken other shortcuts that need to be addressed. Post pics if you can and request a QC inspection. If I am misunderstanding you - my apologies to the installer. If my assumptions are correct he needs to be exposed.
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Jim, Champion

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A few more notes on pole mount requirements: The pole must be 9 gauge or schedule 40 steel - not thin wall galvanized. The pole must be buried at least 36 inches in the ground and at least 120 pounds of concrete used. If the cable is buried it must be in conduit unless "burial" or "flooded" cable is used. This cable is usually orange. An "anti-spin" device must be fastened to the pole bottom. A ground strap must be fastened to the pole and the ground or "messenger" wire from the coax cable attached to it. In the past an additional ground was required from the TRIA to the pole but this is no longer required. I hope this is helpful as you determine if you got a quality installation or not.
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Kaotic Technologies

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Agreed jim, well said
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JEP

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The pole height requirement of 5 feet would indeed present an obstacle for someone trying to walk under the boom arm.  Raising the dish another 2 feet or so would likely result in an installation that would not pass Exede QC.  Sounds like the pole will have to be moved to a better location.
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Jim, Champion

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I've never seen a MAXIMUM height. Where did you see that? I just looked at the latest tech bulletin on pole mounts and it isn't there. I don't mean to be argumentative - just want to be sure I am not missing something.
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JEP

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Jim, Champion

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Thanks JEP. I see it. There is a later tech bulletin that never mentions a maximum height and I found a training video dated Feb. 2015 in which the narrator says the top of the pole must be "at least" 5 feet above the ground. I wonder if the 2013 job aid is a mis-print as I see no "minimum" height in it. Most of the poles sold are 8 ft long so the tech has to be very exact to have the pole 3 ft in the ground and 5 ft above the ground. 10 ft poles are easy to find also. These would require 5 ft deep holes which is near impossible in my Middle Tennessee karst geology. Of course the pole could get too high allowing for movement in the wind so a maximum would be appropriate but 5 ft in my opinion is not reasonable (maybe 7 would be a good max) and I wonder if it may a misprint. I've never heard a maximum mentioned in any training I have participated in - but that may have been during my nap. I need to go look up the FCC rule on this. Mods - jump and clear this up.
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JEP

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My money is on a misprint, but it has been repeated through more than one printing.  Yeah, the only reasonable explanation for a maximum would be stability for a given size pipe.  My personal installation is actually higher than 5-feet because I used a diameter larger pipe and a reducing adapter was put on top of that.
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david, Champion

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That's the way mine is. It's at least 3 feet in the ground and 6 feet? tall out of larger pipe with an adapter. I put it in when I got Wildblue in '05 and when we got Exede it's dish replaced the Wildblue dish on the pole.